Vice President of Operations

The VP of Operations (Education Division) objective is to provide leadership and guidance to the project delivery and service, branch teams in the Southeast Region.

Has responsibility for the revenue and gross margin for the region, development and execution of key processes, systems, safety, and working with the branch team members in the Operations group.

The position is key to the continued growth and the operational, financial, customer satisfaction, and safety success of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

– Accountable for the financial results (revenue and gross margin) of all branch teams.

– Owns the process execution of all Operational functions at the region/branch level including monthly/quarterly reviews as well as tracking and reporting key metrics.

– Leads the project and service contract review process for the region to ensure compliance to standard practices.

– Review and assist with Service Base growth and retention strategies for each branch.

– Reviews branch Operational org structures/staffing to ensure local teams can execute existing and future work effectively.

– Drive recruitment and hiring of key operations personnel in the region with our Branch teams and Recruitment/HR teams.

– Ensures branch teams are effectively billing contracts and projects as well as driving monthly cash collections.

– Works with key external and internal customers to establish relationships that result in better business outcomes.

– Ensures that quality standards are assigned, measured, and met.

– Drives a culture of safety following required safety activities.

– Responsible to manage several workflows simultaneously.

– Responsible to drive decisions across multiple groups across the entire team (inside and outside of operations).

Minimum Requirements

– Bachelor’s degree from a four-year college or 10 years related experience.

– Senior level management experience and/or experience running large geographic / multi-client market areas.

– Minimum of five (5) years project and/or service management experience in Facilities Management.

– Proven experience managing Projects and Service personnel.

– Experience in complex projects involving multiple subcontractors with multiple month schedules.

– Experience in managing a Service business.

– Experience working with and understanding profit and loss financial statements, project costing, and contract profitability.

– Ability to write reports, business correspondence, and procedure manuals, effectively present information, and respond to questions from top management, customers, and service personnel.

– Must have working knowledge of office equipment and Microsoft Office products to include but not limited to Microsoft – Projects, Word, Excel, and Outlook.

– Ability to travel 50%