Vice President of National Closing Operations

Essential Duties and Responsibilities:

• Responsible for the overall direction, coordination and evaluation of their department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Oversees the Closing Department including the management team and provides guidance on escalated matters.
• Develops strategy with closing team to resolve closing-related issues and escalations
• Ensures management team and clients are updated on status of all closing issues and open contract pipeline handled by the team.
• Reviews reports and analyze for workflow, trends and risk – provide analysis to Department SVP.
• Ensures the department is properly handling closing issues to ensure deadlines are met and cases are resolved in an efficient manner.
• Ensures the team responds timely to outside clients, brokers, lender and any other 3rd parties involved in transactions
• Provides guidance, counseling and advice on possible resolution strategies and ways in which the company may prevent or reduce exposure or negative feedback
• Works with supervisors to create, update and maintain department P&Ps.
• Identifies gaps in company policies and procedures which allowed breakdown leading to closing issues/delays and make suggestions to correct process. Reports any suspected process gaps to SVP.
• Provides suggestions and guidance on workflow system improvements. Will be integral in roll out of new title system (Resware).
• Handles inquiries by responding to emails, document execution and closing issue resolution.
• Provides monthly production report and summary to SVP on closing department progress including any challenges.
• Works with all internal assigned departments to coordinate issue resolution and streamline processes.
• Recognizes and recommends operational improvements.
• Establishes internal controls to reduce errors and customer complaints.
• Develops and maintains department policies and procedures.
• Provides coaching, training and development to staff to ensure company and department goals and key performance indicators (KPIs) are met.
• Measures and documents staff performance, attendance and compliance with job duties, expectations, regulations, guidelines, policies and procedures.
• Prepares and provides monthly reports to senior management.
• Some travel maybe required.

EXPERIENCE REQUIRED:

• Strong leadership skills with the ability and experience to manage people.
• Ability to work well under pressure, handle competing priorities and meet deadlines.
• A high level of confidentiality to protect privacy rights.
• Effectiveness as a team player.
• Ability to easily prioritize job duties according to the needs of the company.
• Strong sense of professionalism and positivity.
• Strong professional and interpersonal communication skills verbally and through written electronic correspondence.
• Ability to develop rapport with all levels of associates and establish credibility.
• Excellent listening skills and the ability to use good judgment.
• Strong interpersonal/relationship building skills.
• Ability to work with a variety of people and have coping skills to handle difficult personalities, ranging from coworkers to clients.
• Problem solving and decision making ability.
• Ability to produce quality work.
• Ability to think and solve problems strategically.
• Advanced analytical skills, ability to analyze problems and provide appropriate solution.
• Excellent attention to detail.
• Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
• Previous experience with SoftPro and/or Reware preferred.
• Ability to multi-task.

Job Requirements:

• Manage operations to department financial budget
• Setting overall operations and customer strategies
• Understand impacts of infrastructure on business operations
• Motivate employees to keep operations
• Elevate the operations of the organization
• Direct customer service through Branch operations
• Manage the functions of the operations division
• Direct the operations of the company in support of goals
• Improve the standardize all aspects of operations
• Evaluate the results of the operations
• Provide operations oversight over scribe program request PHYSICAL / ENVIRONMENTAL DEMANDS
• Ensure business growth by developing annual marketing and sales plan
• Support new business development opportunities to improve the company’s business portfolio
• Enhance profitability, productivity and efficiency throughout the company’s operations
• Determine changes in programs or operations
• Participate in business strategy development
• Develop service and operations delivery strategy in alignment with corporate direction
• Ensure that the operations are aligned with the strategic vision for the business
• Leading the operations organization in accordance with company Values
• Develop and execute strategic plan for the operations department