Veterinary Practice Manager

Overview
– Reporting into the Regional Director of Operations, the Practice Manager manages all essential business functions in the veterinary practice and supports the practice teams.

The Practice Manger works in partnership with the managing Doctor (DVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams.

In collaboration with the DVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business and all the while protecting the practice legacy.

Additionally, ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service.

The critical focus areas to drive the desired success fall under the following umbrellas: Practice Operations, HR, Marketing, Strategic Planning and IT Management.

The Practice Manager must be a strong people manager, possess great business acumen and enjoy leading and developing a team.

Essential Responsibilities Practice Operations * Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for practice growth.

* Manages practice expenses including, but not limited to pharmacy, supplies, labor, and facility.

* Ensures appropriate inventory management; ensuring an appropriate balance of regular stock and sales.

* Manages and partners with MDVM to ensure accurate pricing is addressed for practice.

* Provides input during annual budget planning.

* Able to analyze reporting and create reports using excel.

* Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload.

* Ensures that all IT within the practice is in top working order and partner with RDO/MDVM if there are opportunities to drive efficiencies.

* Understand and ensure compliance with appropriate regulatory agencies, including: monitoring practice violations and dangerous situations; documenting and reporting incident, filling reports and partnering with RDO when appropriate.

* Ensures the cleanliness of the practice; ensures the environment contributes to an excellent client experience.

* Responsible for all scheduling of staff and ensures scheduling of patients is done to the expectation of the practice.

* Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment and resources.

* Partners with MDVM to maintain appropriate medical record system that complies with legal standards.

* Regularly reviews client feedback and identifies opportunities for practice improvement.

Actively engages with clients to ensure satisfaction and resolve problems.

* Ensures that the practice’s marketing strategy (including advertising, website, social media and community outreach) is meeting the expected guidelines and that he/she works with the Marketing team as necessary.

* Supports practice when necessary by working in the client reception area or if technically skilled he/she may support veterinarians.

* Partners with Heartland Support Center as needed.

* Other duties as assigned

Requirements / Qualifications * Full-Time * Must be available to work evenings and weekends as needed * College degree preferred or High School diploma or equivalent * 5 years of Leadership or equivalent experience * Must be able to lift up to 25 pounds independently Benefits Offered * Paid time off * Health insurance; dental insurance; vision insurance * Retirement benefits or accounts * Bonus incentive * Career and professional development.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Schedule:
8 hour shift
Day shift
Holidays
Weekend availability
Experience:
Veterinary: 2 years (Preferred)
Work Location: One location