USAA: Manager, Quality Assurance

Purpose of Job We are currently seeking a talented Manager, Quality Assurance for one of the following locations: San Antonio Home Office II/III, Tampa Campus, Colorado Springs Campus, Phoenix Campus, Plano Campus, or 100% Remote Work Environment.

Manages a team who measure, analyze, and report on moderately complex quality and compliance evaluations on the technical skills and the business processes of CoSA internal line(s) of business.

Develops employees through regular coaching and feedback that leads to improved results.

Executes quality process improvements and leads organizational process changes.

Job Requirements About USAA USAA knows what it means to serve.

We facilitate the financial security of millions of U.S.

military members and their families.

This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we”ve been a top-40 Fortune 100 Best Companies to Work For, and we”ve ranked among Victory Media”s Top 10 Military Friendly Employers 13 years straight.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers Award Winning Workplace (17 seconds) USAA Careers World Class Benefits (31 seconds) Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies and procedures for business activities.

Holds responsibility for recruiting, developing and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts.

Manages employee performance and facilitates professional development and career progression.

Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA.

Plans, develops, executes and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects.

Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers.

Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.

Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution.

Identifies opportunities to automate/streamline quality and compliance efforts.

Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives.

Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards.

Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated.

May serve as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs.

Requirements Bachelor”s Degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.

2 years of direct team lead, supervisory or management experience.

Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables.

Qualifications may warrant placement in a different job level When you apply for this position, you will be required to answer some initial questions.

This will take approximately 5 minutes.

Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred 2 years experience in Credit Card or Deposits 1 year experience leading teams remotely Risk and Compliance Background Familiarity with Banking Regulations Experience forming a Quality Assurance function Familiarity with Enterprise Quality Assurance, Quality Control and Testing Standard The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.

Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 11/02/20 by 11:59 pm CST time .by Jobble