The RealReal: Field Sales Manager – Seattle

The RealReal is looking for individuals who have the ability to work with very discriminating clientele and have a passion for luxury product.

The sales team provides White Glove service for the country’s largest online luxury consignment marketplace.

The Group Manager manages a growing team of sales Account Luxury Managers that drive sales and product acquisition by managing the company’s new and existing client base.What You Get To Do Every DayShadowing on appointments, listening to phone calls, reviewing outreach attachments to improve/monitor performanceEnsure ALM’s are performing across all categories and coach/train to improve in respective categories (including referrals and new consignor acquisition).

Liaise with authentication, operations and merchandising to provide training when neededField general Q& A from ALMs.Manage elevated consignor issues directly with consignors and liaise with consignor relations to resolveEnsure consignors are comfortable with their new ALMs, manage re-assignments and placementsOutreach to consignors who have not repeated and pair with a new ALM assignment.Work with director to analyze existing client base and define appropriate opportunities to develop existing clientsMonitor progress on each campaign and ensure ALMs are receiving the next campaign in a timely mannerAssist in tweaking messaging and executionLeverage customer reporting in order to identify opportunities to increase client engagement and consignmentsManage daily operations like supplies, calendar, expenses.Breaking out goals into daily, weekly and monthly strategy; Recruitment, monthly touch bases, manage gaps in open positions and vacationsEnsure team is following protocol in processing, pricing, consignor communication etc.Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsWhat You Bring To The Role4 year degree preferred2+ years of sales management experience with luxury brand or retailerAbility to thrive in a fast-paced startup environmentOutstanding communication and presentation skills; able to articulate a vision, strategy or idea clearly to the team and consignorsThe ability to work at both strategic and tactical levelsFluency in English (written and verbal) requiredAppreciation and deep interest for fashion and the luxury segmentComplete mobility requiredExcellent customer service skills Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitmentsCommunications ability Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listeningand comprehension; keeps others adequatelyinformed; selects and uses appropriate communication methodsCapacity to manage customer focus Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approachesto meeting customer needsPerformance coaching Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increasedresults; recognizes contributions; encourages training anddevelopmentLeadership Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to othersAbility to manage people Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available tostaff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skillsBusiness acumen Understands business implications of decisions; displays orientation toprofitability; demonstrates knowledge of market and competition; aligns work with strategic goalsConsultative selling Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions thatmeet customer objectives; manages and documents sales processAchievement focus Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goalsPlanning and organizing ability Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans