Teller Supervisor

Job Description

Job Description

REGIONAL federal credit union, a leading provider of banking products and financial services serving Northwest Indiana, is looking for a Teller Supervisor to join our team. We have immediate opening in our Hammond office.

Responsibilities include:

• Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems. Explain policies and procedures to members as a communication tool.
• Work closely with the Director of Training to ensure Team is trained and cross-trained in all phases of their job, the delivery of quality service to members, and accuracy in transactions.
• Meets or exceeds established referral and sales goals by participating in the monthly incentive program. Responsible for discovering problems, needs, and opportunities by listening for clues in conversations, asking open-ended questions, completing fact-finding follow-ups, researching members’ accounts, and assisting with product promotions.
• Maintain a highly motivated, well-trained Team.
• Evaluate the job performance of the teller Team to ensure quality member service and accurate transactions.
• Conduct monthly coaching sessions to ensure Team members are achieving success in all stated expectations in support of the credit union’s sales and service culture.
• Answer telephone inquiries and process financial transactions in a courteous and efficient manner.
• Maintain a thorough knowledge of applicable regulations, policies, and procedures.
• Hold monthly Team meetings to discuss goal status, areas of success, product/service updates and to present general information. Encourage the exchange of ideas.
• Approve member exceptions and authorize service fee refunds to members when deemed necessary.
• Analyze the workflow on an on-going basis to determine Team requirements.
• Participate in the hiring and termination of MSRs.
• Open new accounts and process/disburse loan applications in accordance with regulations, policies, and procedures.
• Conduct duties of credit union IRA administrator.

REGIONAL offers Medical, Dental, and Vision benefits, Paid holidays, PTO (paid time off), participation in monthly sales incentives, 401KRetirement.

Experience Requirements:

• Minimum 1 year supervisor and/or management experience in a financial industry field.
• Available to work Monday through Friday 7:45am to 6:15pm and Saturday 8am to 12:15pm.
• Minimum 40 hours per week.
• Punctuality and desire to meet set goals is also required.
• Physical requirements are the ability to lift at least 15 pounds at times

Job Type: Full-time

Pay: Competitive salary commensurate with experience

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Office

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location