Teams Services Senior Manager

Teams Services Senior Manager Job Location: Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Detroit, Indianapolis, Louisville, Miami, Seattle, St.

Louis Join our team Centric Consulting is a management consulting firm that guides clients in the search for answers to complex digital, business and technology problems.

We help clients conquer change, optimize processes, elevate technology, and best compete in a digital world.

Our core purpose is simple: every day we strive to provide unmatched customer and employee experiences and foster a culture of respect, diversity, and transparency.

Headquartered in Ohio, with locations across the country and India, Centric has earned annual recognition by Forbes as one of America’s Best Management Consulting Firms since 2016.

Visit our website to learn more.

Our Enterprise Collaboration practice values our employees, empowers them to do great work, and allows them to find balance in the office and in life.

We offer a virtual work model to those seeking flexibility in their schedule.

Centric offers both a local model with minimal travel, as well as, a national travel model.

We’re looking for a Teams Services Senior Manager to join our growing team.

Job Description: The Enterprise Collaboration (EC) Practice Teams Services Senior Manager is a leadership position that focused on the startup, management, and growth of Teams Services for Microsoft cloud solutions, beginning with Microsoft 365 /Office 365 .

The core functions of the role include defining the scope of Teams Services offerings, developing estimation models and tools, defining roles and resource requirements, marketing and sales strategy, and supporting sales of Teams Services offerings including the development of statements of work and proposal development, and service delivery oversight.

A key part of this role is serving as a trusted advisor for clients who are trying to leverage value from their investments in Microsoft 365 /Office 365 .

The ideal candidate has managed services experience that includes resource management, customer engagement and service delivery management.

The ideal candidate will also demonstrate a passion for helping organizations improve how they communicate and collaborate with Microsoft 365 /Office 365 and demonstrates excellent written and verbal communication skills.

The Teams Services Senior Manager will work closely with Centric’s business unit leads and industry vertical leads daily in support of client pursuit and delivery activities.

The primary objective of this role is to consistently grow Centric’s revenue in Teams Services.

In this role, you will: Have a heavier focus on billable work.

Support marketing activities, such as developing website content, writing blogs and whitepapers.

Map out the Teams Services growth strategy and plan.

Cultivate and mature the Teams Services team.

Participate in staffing plans, recruiting, and hiring and other EC leadership planning.

Define industry-aligned offerings and sales training.

Educate Centric colleagues who are engaged in business development on how to sell the capability.

Engage with Centric’s local leads to sell work.

Serve as Delivery Excellence lead on EC projects to ensure a high degree of customer satisfaction.

Identify, establish, and grow key vendor and consulting partnerships.

A successful candidate will have the following characteristics: 3 years of Teams Services delivery experience.

10 years in consulting role.

5 years of consulting experience with Microsoft 365/Office 365.

Demonstrated experience building a Teams Services practice.

Strong executive communication and sales presence.

Demonstrated ability to sell $100k Teams Services engagements.

Experienced in client delivery and communications.

Demonstrates awareness of the importance of feedback and coaching.

Holds others accountable for high standards of performance.

Comfortable with crucial conversations.

Excellent at listening for potential problem areas.

Managing the Team: 2-3 consultants at start up.

Projected 5-7 individuals by EOY2022 Experience integrating offshore resources is highly desired.

Technical Experience: 5 years of consulting experience with Microsoft 365/Office 365.

3 years of hands-on experience with Microsoft Teams
– administering, deploying, guiding, building, advising, securing, integrating with other applications, etc.

Experience leading support for the full Microsoft 365 platform
– including all capabilities, security and compliance, and administration.

Working knowledge of cloud management solutions.

Knowledge of Microsoft Voice technologies is desired.

Experience with Microsoft funding programs is highly desired.

Experience leading and/or working with Microsoft FastTrack engagements is desired.

Has already attained MS-700 Certification or is willing to attain it within the first six months of employment.

What makes Centric different?

Special Culture
– Our people make us different.

We have highly talented, intelligent individuals across a broad variety of disciplines
– who are eager to learn from you and share their own expertise.

We embrace fresh perspectives and each other.

Don’t take our word for it
– check us out on Glassdoor, Facebook, Twitter or Instagram to get a glimpse inside what makes us unique.

Impact
– We think of ourselves as a big company with a small company feel
– a local player with global reach that combines business, technology and industry expertise.

Unmatched Experiences
– We are allowed to be ourselves here.

We are encouraged to be human.

It’s at the root of who we are as a firm and why we’re here.

Diversity, Equity, and Inclusion
– We believe a diverse, inclusive, and equitable work environment is essential to the work we do.

We continually strive to ensure our company is a place where all people feel like they belong and are respected and valued regardless of who they are, where they are from, and what experiences they’ve had.

Beyond being the right thing to do, it is a business imperative that is fundamental to how we bring our mission and values to life.

We believe a Centric Together work environment is essential to what we do.

Innovation
– We value passion, determination, perseverance and innovation.

We are inspired because we believe in what we are doing and where we are going.

Passion for the greater good
– We are steadfast in our devotion to the communities we serve and in actively promoting employee involvement in community improvement projects.

The Nitty Gritty
– Along with the standard health and 401k benefits, we offer self-managed PTO (manage your own work-life balance), a company paid trip, profit sharing, parental leave and remote working options for our employees.

In fact, we wrote the book on creating a remote culture
– literally.

Our core purpose at Centric Consulting is to bring unmatched experiences to clients and employees.

These aren’t just words we use
– it’s how we became a company and who we are today.

Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility.

It means we work diligently to ensure our company is a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in fostering diversity, equity, and inclusion, from our business practice to how we show up for employees and communities.

At Centric, we seek out and embrace candidates of all backgrounds and identities who have a hunger for learning, collaborating, and generating unmatched experiences.

This is how we bring our mission and core values to life, working together to provide the highest value and quality services to our clients while enabling our employees to reach their full potential.

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