Team Manager – Payment Center

Description

The Team Manager provides inspirational leadership to a team high professional Payment Center Associates.

The Team Manager must be committed to establishing and sustaining a strong, professional, focused team engaged in productive collaboration with the Team’s internal and external partners / customers.

This leader will spend much of their time developing the team’s talent and ensuring an efficient strategy for completing multiple goals which includes ensuring the daily work is processed timely, accurately and in accordance with acceptable standards and regulations.

They will develop solutions using fact-based data to effectively execute action plans in a fast-paced environment.

Key Responsibilities

• Manage a team to ensure that work is processed timely, accurately and in accordance with acceptable standards and regulations
• Collaborate with a wide variety of internal and external parties to effectively solution issues
• Establish and maintain strong working relationships with a focus on delivering exceptional customer service
• Develop and maintain productivity and quality metrics; identify and action continuous improvement opportunities
• Ensure that the business area is following established processes; monitor and maintain compliance-based requirements

Responsible for staffing, training, employee development, goal setting and total performance management

Job Requirements

• Demonstrated ability to empower, influence, and make connections between diverse sets of individuals
• Bachelor’s degree in related field preferred
• 5-10 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing and operations required
• Strong Command Skills
• Effective at Motivating and Managing Vision & Purpose
• Exceptional Customer Focus; keen appreciation for the needs and interests of our distribution partners; ability to navigate and influence effectively in a fast-paced business environment
• Excellent problem-solving skills; ability to get things done, breaking down barriers, identifying/executing solutions that will work and strong documentation abilities
• Strong organization and time management skills, including follow up and follow through
• Demonstrated effectiveness in a collaborative work environment
• Strong written and verbal communication skills
• Commitment to continuous improvement is essential
• Ability to exercise tact, discretion and good judgment; ability to work under pressure and get things done quickly and effectively through others
• Demonstrated strength in building effective teams and developing direct reports
• Strong PC skills (Microsoft Excel, Word, Outlook, Access)
• Ability to successfully pass a background check

National Life Group® is a trade name of National Life Insurance Company, Montpelier, Vermont, and its affiliates.

This role is not open to applicants residing or otherwise based in Colorado and cannot be performed in Colorado.