Talent Acquisition Director

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Principle Accountabilities (Key Result Areas)

•    Oversees and directs the full life cycle of the recruiting process. This includes developing recruiting strategies to ensure job openings are filled in a timely and cost-effective manner
•    Spearheads campaigns and sourcing initiatives for effective candidate pooling in partnership with marketing
•    Serves as the vendor manager for RPO firm utilized for part of the employee hiring. 
•    Creates processes to accelerate speed to hire while maximizing hiring quality
•    Oversees a team of managers with recruiting specialists, interviewers and administrative staff within recruiting team. This involves training employees and setting recruiting goals, as well as implementing guidelines to ensure hiring strategies to align with the organization’s policies and objectives. Team members reside in US, Guatemala and the Philippines. 
•    Provide valuable insight on growing industry trends regarding jobs, salaries and other topics related to human resources. Often work with compensation and job development personnel to assist in job analysis, development of salary ranges and employee retention. 
•    Financial Budgets – Working with other executives in the organization, the Director plans for short and long-term staffing needs by creating and maintaining a fiscal recruiting budget. This involves developing a financial plan, projecting expenditures for recruiting needs and allocating funds for recruiting efforts.

Attributes & Attitude

•    Ability to partner and collaborate with internal departments as well as clients
•    Good understanding of business cycles, budgeting & financial management
•    Customer centric & enabling people performance 
•    Ability to drive continuous improvement initiatives
•    Align individual goals with organizational goals
•    Ability to manage multiple complex projects simultaneously 
•    Ability to select technology platforms to enhance hiring processes

Qualification

•    Graduation/Post graduation in Human Resources/Social  
•    Science/Sociology, Business Studies/Administration or equivalent
•    Experience with high volume and remote (W@H) hiring
•    Experience: 10 – 14 years’ experience in the BPO/Call Center Industry
•    Experience with building and managing a high performing team

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.