Supervisor, Security Operations Center
Spectrum
This is a Contract position in Kannapolis, NC posted April 15, 2020.
JOB SUMMARY
The main goal of the Sup, Security Operation Center position is to oversee a team of Security Ops Specialists who are responsible for maintaining situational awareness, gathering information from internal and external sources, coordinating incidents with security leaders and intelligence analysts, and disseminating information for priority matters.
MAJOR DUTIES AND RESPONSIBILITIES
Lead and manage a team (Shift) of Security Operation Specialists to monitor and analyze incidents to identify risks and threats that could compromise the physical security of Charter assets
Supervise collection efforts for information received through multiple electronic platforms to include phone, email, instant messaging, security access and video surveillance systems, and other commercial platforms designed to provide situational awareness of risks and threats to the enterprise
Supervise assessment of information collected to ensure appropriate priority levels are identified and appropriate incident management actions are initiated
Ensure all relevant databases are searched and results efficiently documents suitable for dissemination
Supervise the execution of incident management functions to ensure coordination with stakeholders and the initiation of an incident in the investigative case management system
Supervise the complete and accurate dissemination of information to all stakeholders and corporate security leaders and provide follow up on SITREPS when applicable
Manage performance of shift personnel to ensure compliance with all standard operating procedures
Manage training and professional development of team members
Communicate with Corporate Security leaders to provide information and recommendations on actual or potential risks and threats
Continuously assess standard operating procedures to ensure efficiency and effectiveness
Manage the scheduling of personnel
Support all Charter business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or not
Manage special projects in support of PSOC and Corporate Physical Security operations
Perform other duties as requested
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Self-starter able to execute tasks and lead team members in all aspects of incident
Experience leading a team during stressful situations by providing clear direction and guidance
Manage team to work multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environment
Ability to effectively communicate with executive leadership and provide concise situational awareness and seek critical details and guidance when necessary
Effective decision making ability during emergencies
Strong research and analytical skills
Strong documentation and written communication skills with the ability to prepare executive level situational reports
Excellent oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management
Strong computer proficiency in Microsoft office applications, GIS systems, and other open source search engines and applications
Organization and planning skills
Technical competence for video and alarm monitoring systems
Strong inter-personal skills and ability develop and maintain working relationships with all levels of leadership
Education
Bachelor’s degree or equivalent experience
Related Work Experience
5-7 years of equivalent military / law enforcement /security operation center work experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
4+ years experience working in an operations center
WORKING CONDITIONS
Office environment
Ability to work weekends and holidays based on operational requirements
