Supervisor – Event Operations

POSITION SUMMARY:The Supervisor
– Event Operations supervises a team consisting of Event Management and Operations personnel to ensure complete client satisfaction throughout all phases of event operation and future year(s) development for entire clientele base.

In addition, this role operates event operations programs for specifically assigned clients, as a Program Manager.

This Supervisor supports team member development and training for new and existing team members.HIRING REQUIREMENTS:* Bachelor’s degree in Business, Liberal Arts, Public Relations, or Communications required.* Five years experience in the event operations industry in a position of similar accountabilities and responsibilities.* Proficiency with Microsoft® PowerPoint, Microsoft® Word and Microsoft® Excel.

Experience with Project Management Software, Visio and CRM system knowledge a plus, but not required.* Strong organizational skills and the ability to manage details.* Experience in detail-oriented work.* Ability to handle numerous projects, prioritize workload and delegate responsibility.* Experience in effective communication and relationship building skills, business writing and client presentations.

Ability to interact with all levels of client management.* Knowledge of financial and accounting principles with experience in preparing and assessing financial budgets and profitability.* Experience in negotiations in a business environment.* Excellent human relations skills; the ability to be flexible and sensitive to people’s needs.* Professional and customer-service oriented demeanor.* Ability to maintain confidentiality regarding salary and personnel issues.* Solid business acumen with a positive, professional attitude, able to build strong relationships and earn the respect of colleagues and customers.

Experience and ability to interact with senior managers and executives.* Ability to think and act in a proactive manner.

Capable of seeing the big picture while understanding how each element contributes to the greater whole.

Must be competent to project how a change or delay in one area will impact the overall project.

Willingness to try new ideas and challenge status quo.* Experience in working with cross-functional teams.

Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment.* Ability to generate enthusiasm and dedication to support team members in order to achieve client business objectives.* Ability to display a sense of urgency, ownership and accountability.* Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.* Ability to work the time necessary to complete projects and/or meet deadlines.