Strategic Account Manager

Bigtincan is an AI-powered Sales Enablement Automation Platform that adapts to your sales process,

delivering the right content for selling, training, and coaching at scale for all your teams and across all

devices.

Since our inception in 2011, Bigtincan has grown into a global company headquartered in Waltham,

Massachusetts with offices in London and Sydney, Australia.

We’ve partnered with Apple, AT&T, and

other technology leaders and are used by the largest, most successful companies in the world such as,

Exxon, Titleist, Guess Jeans, and Amazon, to accelerate their sales and marketing initiatives.

Our award

winning platform is recognized by Gartner as the only solution in their Sales Engagement Platform

category to meet all of their feature requirements.

Requirements

Lead quarterly account review meetings, projects, renewals and advocacy.

Monitor customer engagement and overall product utilization and develop methods to drive

adoption of previously purchased solutions.

Upsell/cross-sell products and services to grow existing accounts and expand into other divisions.

Manage account renewals with our top named accounts in Retail/Telco, develop SOW and

proposals for upsell and cross-sell opportunities.

Assist in the development of best practices and help maintain clear documentation for all internal

processes and customer training.

Achieve target renewal rates and upsell targets.

Prospect and identify leads and opportunities in other parts of the business for each key account.

Drive business plan with key executives to identify and facilitate new relationships within existing

accounts.

Collaborate with the SDR team to build new contacts lists and drive strategic prospecting beyond

traditional SDR program using tailored and creative outreach approaches.

Become an expert on all Bigtincan products and services through ongoing learning opportunities

with product, customer success, presales, and other groups within Bigtincan

Create new account leads and opportunities within your sales network and local market for AE

Travel as needed for customer meetings and conferences.

Desired Skills and Experience:

Minimum of 7 years of successful sales/account experience

BA/BS Degree or equivalent experience

Highly motivated, goal oriented and persistent

Strong project management, organization, time management and multitasking skills

Excellent relationship building and influencing skills

Works effectively within a team

Excellent written, verbal, listening and presentation skills

Working knowledge to advance use of MS Office/Google applications, Salesforce.com CRM and