Store Supervisor (US) North Windham

Job Description The Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Sales and Service Manager/Assistant Store Manager and Head Teller/Teller Service Manager. This job provides ongoing coaching and models Guiding Principles to ensure Legendary Customer Service is experienced by all Customers at every interaction. Accountable for achieving an overall Legendary Customer experience in the StoreEnsures team members fully complete required Training prior to servicing CustomersLeads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safetyLeads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers’ needs Partners with Store Leadership to achieve both Store and individual performance metricsResponsible for making sound decisions and timely problem resolutionProvides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning Is flexible to move between platform and teller line and is able to prioritize the needs of bothPrimarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetingsApproves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results Job Requirements HS Diploma or GED required, 2-year degree preferred 1+ years of related experience requiredKnowledge of Customer Service and Teller responsibilitiesProven ability to meet and exceed Customers’ expectationsStrong organization skills to handle multiple tasks in a fast-paced environmentEffective verbal and written communication skillsApplies sound judgment in decision making and problem solvingSales and Operational Management skillsProficient in Microsoft Office Strong working knowledge of all operational systems and databasesAbility to supervise and lead othersNotary License (Preferred)