Sr. Program Manager

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._**Job Category**Customer Success Group**Job Details****Department Description**The Customer Success Group’s (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment. This team is a “messenger of the market” to the rest of the CSG organization, identifying the best market segments and opportunities for success offers. We maintain a multi-year roadmap for our portfolio, develop research-backed business cases for offer development and positioning, and manage the entire portfolio from design to end of life. We adhere to a governance framework to effectively manage and coordinate cross-functional work. Once offers are launched, we measure offer performance and identify changes to improve the experience customers and Salesforce employees have with our offers.**Role Description**This individual plans and executes programs to deliver on business goals. The Program Manager is responsible for creating a common purpose across functions that aligns with organizational strategy, and integrating the efforts of cross-functional teams to successfully deliver against program objectives. Responsibilities include:+ Translate strategy and business goals into specific program objectives+ Develop a program plan and budget to deliver on those objectives+ Manage program execution, identify risk, and develop and execute against risk mitigation strategies+ Act as the communications conduit with executive sponsors and steering committees; conduct briefings and deliver executive status updates+ Ensure final program deliverable alignment with business goals**Your Impact**Successful Program Managers manage their programs top-down to deliver program objectives in alignment with organizational strategy and business goals. Expected contributions include:+ Define measurable program objectives that have a clear connection to business goals+ Establish measures of success to ensure program deliverables produce the intended outcomes+ Consistently manage and synchronize cross-project dependencies+ Efficient execution of program operational management tasks+ Serve as a trusted advisor to sponsor and steering committee+ Develop and maintain deep program content knowledge knowledge**Minimum Requirements:**+ Bachelor’s degree+ 7+ years experience in cross-functional program management, preferably in a matrix organization+ Experience defining program objectives and plans in response to business needs+ Demonstrated ability to make use of relevant program knowledge to question deliverable quality and alignment to intended business outcomes+ Strong organizational leadership and stakeholder management skills+ Ability to balance broad integration of program work streams with low-enough level of detail to effectively manage cross-functional execution and interdependencies.+ Demonstrated success with anticipating risks and proactively developing-and executing against-risk mitigation strategies**Preferred Requirements**+ M.B.A.+ Experience as a Program Manager within a product management organization+ Scrum master certification (CSM), PMI or PrMI certification_Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at_ _https://www.salesforce.com/company/equality/_ _._**About Salesforce**Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE “100 Best Companies to Work For®” for 12 years in a row.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities._For Colorado-based roles: Minimum annual salary of $128,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:_ _https://www.getsalesforcebenefits.com/_**Accommodations**If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .**Posting Statement**At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.