Sr Manager, Information Systems

AtGoal Zero, an NRG owned company; our mission is to empower people with a bright, safe, connected, and sustainable future by delivering smart, portable power solutions designed for everyone, everywhere. As the market leader in portable solar power, Goal Zero solar panels, power stations, and accessories give a new breed of consumers and outdoor enthusiasts the power to go farther, regardless of their gear’s battery life. We invite you to join our adventure.

An information technology application manager coming from a broad range of information technology experiences with a passion for understanding the business they support and managing/implementing solutions to meet those needs. Not an expert tied to any specific application but a generalist with solid ERP experience and a foundation capable of managing the overall technology stack. The ideal candidate is motivated to join a fast-growing organization where they can drive changing information systems application needs.

Essential Duties & Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.

• Manage relationships with Goal Zero’s application vendors, inclusive of budgeting, software renewals, and software and hardware procurement
• Monitor and manage day-to-day operations of Goal Zero’s applications ensuring availability and uptime
• Oversee IT application projects including application upgrades, customization, and new application evaluation/selection/implementation
• Coordinate with business leaders & subject matter experts to understand business processes and evolving application needs
• Provide timely expert advice and speedy resolutions to support issues and resolve escalated issues from support groups
• Curate and refine knowledge base articles
• Provide feedback to your peers, helping them to grow and develop while also contributing your creative ideas to the IT leadership team
• Communicate and manage high impact and high visibility incidents throughout their lifecycle, involving all stakeholders and technical contacts (internal and external)
• Manage full time internal resources and contract/consulting application resources to achieve day to day operations and project needs
• Lead a team of resources dedicated to supporting the user community, supporting your team’s needs, and removing barriers to your team’s progress
• Drive process improvement in the support IT organization, contributing towards the growth across the greater group
• Use written and verbal communication to help educate our employees, stakeholders, and leadership by keep them continuously updated throughout the lifecycle of their reported issues
• Collaborate cross-functionally with internal and external teams (e.g. Infrastructure, Applications, BI, PMO)
• Provide feedback on prioritization and sequencing of all Project backlogs
• Develop and monitor annual IT budget
• Apply an Agile way of working to all activities by leveraging DevOps modes of operations and Customer Centric Thinking and Design approaches
• Deliver first-class support across our employee, partner, and vendor base and exceed their expectations

Required Knowledge, Skills, and Abilities:

• Experience in application development through the full application lifecycle including requirements gathering, design, development, testing, implementation, and operations
• Experience as a developer in coding, scripting, and/or configuration
• Experience as a project manager with a passion for delivering on-time, on-budget, on-scope
• Experience in software evaluation, selection, requirements gathering, and implementation
• Experience in budget management
• Experience in IT vendor management
• Experience in Cloud and on-premise hosted solutions stacks
• Experience in Azure DevOps
• Experience with Business Intelligence, Data Lakes, and reporting tools best practices and use
• Experience with enterprise level microsite tools such as Site Core or related CMS systems or headless delivery systems
• Experience in a larger structured IT environment where best-practices were learned but a passion for the speed of a smaller organization and the judgement to apply best-practices that are appropriate
• Experience with SAGE ERP (experience with similar ERPs will be considered for otherwise strong candidates)
• Strong communication skills capable of both working with highly technical resources as well as senior business leaders
• High energy level and strong sense of urgency focused on delivery
• Strong judgement and analysis skills with a predisposition to identify and outline options for complex and/or impactful decisions
• Self-motivation driving continuous improvement
• Experience any of Goal Zero’s application stack below is beneficial:

• SAGE 100 | ERP
• SAGE Inventory Advisor | Inventory Tracking
• SAGE myCRM | Contact Management
• ScanForce | Warehouse Management
• ScanForce Mobile Sales | Point of Sale
• Knowledge Sync | Business Activity Monitoring and Sage workflow automation
• Crystal Reports | Reporting & Business Intelligence
• APS Payments – Credit Card Processor Sage orders
• Shopify Payments – Credit Card processor for Web orders
• Avalara Avatax | Tax Software
• Folder Mill | Packing List Printer
• SPS Commerce | EDI Integration
• Mapadoc | EDI Integration Convertor
• In-Synch | eCommerce Integration
• Shopify+ | Website & eCommerce
• Starship | Shipping

Physical Requirements/Working Conditions:

• Open office environment – Primary
• Evening and weekend work as job duties demand, especially in collaborating and syncing up with overseas partners
• Light Domestic Travel may be required
• Occasionally requires lifting up to 50lbs as appropriate to perform duties and responsibilities

We aren’t just a company but a team of passionate people who live life to the fullest, with a shared desire to help others do the same. We’re mountain bikers, skiers, and climbers, world travelers and weekend warriors, technology mavens and creatives, moms, dads, soccer coaches, volunteers, and everything in between. We rely on our products to power the things that matter most in our own lives and are proud to stand behind them.

Benefits include: Medical, Dental, and Vision Insurance, 401K Plan, Employee Stock Purchase Plan, Parental Leave, Tuition Reimbursement, and more.

Goal Zero is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster(The poster can be found at)

Level, Title, and/or Salary may be adjusted based on the applicant’s experience or skills.
Official description on file with Human Resources.

Category

Computer and Information Systems Managers

Job type

Full time