Sr. Director, Team Lead

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Target Openings

1

Job Description Summary

Travelers is seeking a Sr. Director, Team Lead / Product Owner to lead a team to deliver capabilities/solutions in an agile way. In this position, will act as a voice of the end-user to guide day-to-day work of complex cross-functional team or multiple teams, focusing on achievement of defined outcomes versus defining how the work is completed. This job may manage others.

Primary Job Duties & Responsibilities

• Become the senior product owner and subject matter expert for a diverse group of digital capabilities, such as: Chat, SMS/texting, Intelligent Work Distribution, and Virtual Assistant.
• Ability to lead 5 teams with dynamic digital capabilities that will help shape and support the enterprise digital strategy
• Collaborate with Business partners on product capabilities and best practices to drive operational goals & strategies
• Evaluate new capability opportunities with Business and IT partners in integrating with Salesforce Service Cloud
• Identify, develop, and drive Circle strategies as a member of the extended circle leadership team
• Define, prioritize and ensure a ready backlog of work for 1-2 complex cross-functional product team(s), accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• As a player / coach, may manage and support multiple team leads while actively leading an Agile product team.
• Effectively manage a backlog of deliverables and capabilities as well as ‘test and learn’/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Define team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads, Value Stream Leads, and team members.
• Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Stay up-to-date on the industry, competition and current trends to inform and influence requirements.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, define the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value steam.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• May be responsible for the people-management of other Team Leads.

Minimum Qualifications

• Five years of work experience in related field required.
• Five years of experience motivating/influencing teams required.

Education, Work Experience, & Knowledge

• Bachelor’s degree preferred.
• Four years of experience in Agile product management preferred.
• Four years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.) preferred.
• Five years of experience articulating and translating business strategy, product vision, and analysis for a product preferred.

Job Specific Technical Skills & Competencies

• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
• Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team
• Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

• Travelers has 30,000 employees in the United States, Canada, the United Kingdom, Ireland and Brazil. >> Explore life at Travelers .
• We have 8 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. >> Discover diversity and inclusion .
• Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits .
• Travelers has been recognized by organizations such as Forbes, Human Rights Campaign Foundation, and Military Times. >> Read more about recognition .
• Our employees are valuable assets to their hometowns, giving more than 100,000 hours of their time toward important causes each year. >> Learn about community involvement .