Sr. Director Supply Chain – Remote

The Sr.

Director Customer Experience (Supply Chain) –North America will ensure that all business goals and objectives are in line with Supply Chain strategies and capabilities.

The Sr.

Director will be accountable for the decision-making processes required to manage the Supply Chain (SC) operations and align with global strategies.

This will depend on the evolution of the business model and the relevant complexities that follow.

The role requires strong people management skills in order to lead through constant feedback, fostering collaboration, ability to motivate, trust, great communication and problem-solving skills as well as accountability.

Develops strategy, business process and all the associated infrastructure requirements, Sales and Operations Planning (S&OP), long-term demand planning, forecast data alignment, inventory planning, on-time-delivery, transportation & distribution, import & export and customer experience (customer care/ service).

The Sr.

Director needs to ensure operational excellence and sustainability including on-time-delivery, inventory and service levels.

Strong collaboration and influence in production and capacity planning, factory balancing and on new product introduction.

Responsibilities:

• Develop and implement regional strategy; drive systems and process implementation across North America.

• Manage S&OP process.

• Manage the forecast collection process for all sales inputs at an end item level.

• Manage the generation of a rough-cut financial outlook to align with Finance and the Inventory Forecast and Process.

• Develop and deploy strategy for distribution network configuration and manage inventory and asset utilization.

• Lead group of associates through mentoring and coaching.

• Own and execute inventory control programs on a regional basis.

• Lead cross-functional teams to ensure adequate capacity; build plan execution and OTD metrics.

• Analyze constraints and take required actions to alleviate problems related to demand volatility.

• Manage transportation & distribution, import & export and warehousing activities 

• Lead customer experience and act as Supply Chain ambassador with the business leaders 

• Ensure tie-off with production heads; partner with factory site leaders across the company.

• Participate in executive peer groups to lead improvement activities through the regional supply-chain including factories, suppliers and planning.

Requirements:

• 15+ years of supply chain experience with deep knowledge in all aspects of planning 

• 8+ years managing people

• International experience, mainly in Americas region

• Bachelor’s degree in engineering or business administration

• Master’s degree, APICS and Six sigma certifications highly desired

We Value: 

• Ability to lead in an environment with a medium to high level of ambiguity in process and systems.

• Demonstrated experience in inventory management, complex forecasting, and service planning environments.

Manufacturing planning experience is a plus.

• Cross functional leadership – influence and communication to C-suite is a critical skill required

• High-level analytical and modeling skills and ability to teach others / team

• Ability to lead the deployment of systematic improvements and organizational capabilities

• Organize executive presentations

• Excellent collaboration skills and executive presence

• Knowledge of end-item customization / end-to-end supply-chain

• Knowledge of operation in a regulated industry

• Ability to negotiate with senior leaders across the business and influence the opinions of others within the business unit and in external organizations; exercises sensitivity to the audience

• Ability to direct the resolution of highly complex or unusual business problems applying advanced critical thinking

We Offer:

• The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry

• A fast-paced environment surrounded by some of the biggest talents and brands in the beauty and fragrance industries

• Opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives