Sr. Benefits Program Manager

Sr.

Benefits Program Manager in Chandler, Arizona, United States of America at PayPal

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy.

Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day.

We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work.

We challenge the status quo, ask questions, and find solutions.

Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Reporting to the Director, US Benefits & Wellness, the Sr.

Benefits Program Manager will be responsible for the day-to-day administration of various PayPal employee Time Off and Leave of Absence programs.

What you’ll do:

• Serve as an expert on PayPal Americas Time Off and Leave programs, identifying opportunities for program improvement, operational efficiency and strategic enhancements.

  Drive change through effective program management, while driving employee engagement and delivering effective Benefit communications.

• With a primary focus on US leaves, manage administration of programs including FMLA, short-term disability (STD), long-term disability (LTD), Bonding, Family and Personal Leave (including various state-specific leaves}, Adoption and Surrogacy reimbursement programs, and manage the global Sabbatical program and administration.
• Manage PayPal’s “Family Friendly” programs such as parental coaching, back up child/elder care, and additional support programs and resources for working parents.
• Ensure compliance with applicable laws and annual compliance reporting, and system set ups for Time Off programs are compliant.
• Focus on developing robust and compliant leave administration processes in partnership with our Leave of Absence administrator, and in alignment with workplace accommodations, and payroll operations.
• Serve as primary employee contact for both manager and employee questions and escalations regarding leaves or time off programs.
• Collaborate with internal stakeholders on Time Off program management (Employment Counsel, Payroll, HR Managers, Employee Central, Employee Technology and Employee Advocacy).
• Provide reporting on all Time Off programs for leadership and as part of business unit reviews with stakeholders.
• Support Merger & Acquisition due diligence and company integrations while delivering an exceptional employee experience
• Complete surveys, host employee focus groups and conduct benchmarking analysis to ensure PayPal Time Off and Leave programs are aligned with the competitive market.
• Demonstrate an ability to solve complex problems with a commitment to quality and continuous improvement of the employee experience
   

Essential Functions

• Knows, understands, incorporates, and demonstrates PayPal’s Mission, Vision, and Values in behaviors, practices, and decisions.
• Provides technical benefit subject matter expertise and consultative analytical support in the planning, defining and validating of program-specific philosophy, strategy and approach.
• Develops, explains and disseminates related communication materials.

  Engages colleagues in group presentations on programs, policies, changes or issues.

• Leads Time Off related projects or program initiatives by establishing project objectives, timelines, key deliverables, facilitates meetings and deliverables with key stakeholders and provides status updates to leaders.
• Develops structure and process for benchmarking and comparative analysis.

  Completes and analyzes comparative summaries to identify opportunity and related recommendations.

  Develops protocol for program and process changes.

  Identifies program and process opportunities based on internal and external data.

• Responsible for development of ongoing reporting of key performance indicators and monitors and identifies opportunities and related recommendations or notifications.
• Responsible for daily vendor relationships and related service level agreements.
• Responsible for maintaining plan documents and related documentation of program requirements.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations related to Time Off programs.

   

What you should be really good at :

• Vendor management and accountability
• Prioritizing deliverables and ensuring deadlines are met
• Program review, breaking down gaps in end-to-end experience and solutioning
• Writing and delivering communications in an easy to understand dynamic, not “insurance speak”, drafting policies for employee intranet and procedures for Employee Central team to manage.
• Building relationships at all levels; including internal partners and managing vendor partners
• Being innovative
  – Doing what’s never been done before and thinking creatively
• Managing multiple priorities while having fun
• Understanding end-to-end process and impact to employee experience

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution.

By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways.

Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.

Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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