Spa Director

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities.

A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

The Omni Mount Washington Resort is committed to serve our associates and nurture their growth.

We embody a culture of respect, gratitude and empowerment each day.

If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Join our team and earn a $250 sign on bonus and a free ski pass at Bretton Woods!!

The Spa Director will be responsible for the overall operational function and management of the Spa and will demonstrate leadership throughout the Spa and Hotel to maximize guest and team satisfaction.

Is responsible for all Spa policies and procedures.

Has direct supervision for the Assistant Spa Director plus the Cosmetology and Massage Supervisors.

Implements and monitors the budget plus manages expenses within the approved budget constraints for the entire Spa.

Will serve as MOD of the Resort when scheduled.

Manages the Spa team and develops relationships with all guests and vendors.

Responsibilities

• To demonstrate leadership throughout the Spa and related areas to maximize guest and team satisfaction
• To create, maintain and oversee a marketable and profitable Spa while meeting/exceeding financial goals
• To directly supervise the Assistant Spa Director plus the Cosmetology and Massage Supervisors
• To oversee and monitor the other departments of the Spa, supervised by the Assistant Spa Director
• To administer policies and procedures
• To coordinate and direct service to ensure a superior level of guest satisfaction 
• To assist in promoting and marketing the Spa to Hotel Guests
• To provide personal attention to the guests
• To actively create and promote special promotions and events for the Alpine and Country Club members
• To actively handle member’s issues, ensuring positive relationships and loyalty
• To actively create and promote local day guest business through gift cards, special occasion celebrations and holiday events

Qualifications

• Bachelors degree or equivalent experience preferred
• Must possess excellent communication skills, both written and oral.
• Must have the ability to work under pressure without letting that pressure show to the guest.
• Must possess the skills necessary to oversee direct responsibility departments not only technical­ly but also from a hospitality, motivation, and long-term planning perspective.
• Must possess the organizational skills necessary to schedule the various groups who will use the Spa.
• Must be proficient in sales, public relations, and marketing strategies.
• Must have business skills in management, budgeting, etc.
• Must be able to listen, communicate and assess situations with accuracy.
• Must be goal and result-oriented while simultaneously being a problem solver.
• Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.
• Must continually stay “in tune” with the spa industry.
• Requires working knowledge of Excel and Word.

  SpaSoft experience preferred.

• Must attend product knowledge training.
• Ability to work nights, weekends, and holidays 
• Omni hotels & Resorts is an Equal Opportunity Employer