Smarte Carte: Supervisor – Lax Los Angeles International Airport – Full-Time

Supervisor Full-Time – LAX Los Angeles International AirportMust be flexible and be available for Nights, Weekends and Holidays.Hourly Rate: $18.00 + Benefits COMPANY BACKGROUNDSmarte Carte, Inc.

is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.Smarte Carte is headquartered in St.

Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

BASIC FUNCTIONEnsure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.

KEY RESPONSIBILITIESPlan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloadsMaintain a safe working environment by monitoring safety procedures and equipment.Perform the same Cart Associate work duties as those supervised, including but limited to:collect and transport carts to ensure carts are available for customer use; provide customer service to airport passengers; light cleaning of carts and rental equipment; Collaborate with workers and managers to solve work-related problems.Review work throughout the work process and at completion to ensure that it has been performed properly.Explain regulations, policies, or proceduresProvide customer service by greeting and assisting customers and responding to customer inquiries and complaintsMaintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needsAssist with collections, counting/recording money, documenting meter readingsAssess training needs of staff and arrange for or provide appropriate instructionOther duties as assigned SKILLSMotivating, developing, and directing employees, identifying the best employees for the jobManaging one’s own time and the time of othersTechnologically adept and receptive to learn computer-based reporting toolsMaintains an enthusiastic and positive ” Can Do” attitude, that fosters teamwork and unityAbility to stay poised and professional in high pressure situationsCapable of focusing on the “Big Picture” rather than immediate short-term effectsAbility to apply the appropriate level of workplace flexibilityReceptive to criticism and feedback from your team in order to improve the operationHigh degree of integrity and self-disciplineAbility to effectively analyze data and problem solve situations based on available informationCapable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective actionStrong interpersonal & communication skillsRunning, maneuvering, navigating, or driving vehicles or mechanized equipment EXPERIENCEProven leadership skills; previous supervisor experience preferredCash control experience preferredGeneral knowledge of vended service products preferredQUALIFICATIONSComputer and Smart Phone proficientExcellent customer serviceEffective communication in EnglishBilingual preferred, but not required PHYSICIAL REQUIREMENTSLift 40lbsPush/pull 75lbsWalk & stand for duration of shift EDUCATIONHigh School Diploma required CERTIFICATIONS/LICENSESAirport Badge is required (processed upon hire) BENEFITSSmarte Carte Inc.

offers a competitive compensation package and outstanding benefits including; Group Health &Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

ExperiencePreferredLeadership skills/previous supervisor experience preferred1 year(s): Cash control experience preferredEducationRequiredHigh School or betterLicenses & CertificationsRequiredAirport BadgeSkillsRequiredConflict ResolutionCoachingFlexibilityCleaningAttention to detailComputerTime ManagementSchedulingProblem SolvingDecision MakingPeople ManagementCommunicationCustomer ServiceBehaviorsRequiredTeam Player: Works well as a member of a groupPreferredEnthusiastic: Shows intense and eager enjoyment and interest