Showroom Manager

Overview

The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store’s KPl’s. Assistant Managers also must hold store employees accountable to following all policies and procedures .

Responsibilities

PacSun Fit

• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends

• Inspires and motivates others by consistently exhibiting core value behaviors

• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

Customer Experience

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience

• Handles customer situations in compliance with policy and procedures, attempts to “solve for yes” and escalates issues as appropriate

• Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience

• Shares feedback from customers with the leadership team to improve the overall customer experience

• Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)

Priority Setting I Decision Making

• Prioritizes and delegates tasks to meet all operational needs

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience

• Supports and executes visual directives and maintains visual standards set by the company

• Drives efficiency in all operational store processes

• Maintains merchandise flow, filling and presentation standards throughout the store and stockroom

• Maintains a clean and well organized stockroom and store, promoting a safe work ing and shopping environment to maximize the customer experience

• Ensures all store associates follow all policies, procedures and all Safety Program practices

Results Driven

• Holds self and others responsible for the accomplishment of all operational tasks

• Coaches and provides feedback on Sales Associate’s performance

• Supports associate engagement by recognizing and rewarding outstanding performance

• Provides direction to associates to ensure understanding of company directives and standards

Operational Responsibilities

• LOP: Leads floor for management team to cover breaks during non-peak periods

• Supervisory level register access

• Opening / Closing Shift: May be required to open or close store during specific periods based on business needs

Additional Responsibilities

• Ability and willingness to take on additional tasks

• Adheres to Federal, state and local labor laws

• Secures and maintains assigned company property

• Ability to safely lift up to 50 pounds

• Flexibility with schedule {able to work weekends , early mornings, nights, peak holiday periods)

• Ability to utilize power tools and navigate a ladder as needed

Qualifications

Education/Skills/Experience

• Passion for product, brands, Fashion and trends

• High school diploma or equivalent required

• Effective written, verbal and presentation skills

• Strong communication and time management skills

• Basic math and computer proficiency

• Previous retail or stock experience required

• Experience supervising teams preferred

• Must be 18 years of age

Physical Demands

· Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally

· Ability to operate a cash register and fold and display merchandise

· Ability to work in store sales floor for extended periods – 95% or more of assigned shift Ability to communicate through oral interactions