Shift Manager

**THIS IS A FRANCHISE POSITION**Helps operate the functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.

Other responsibilities include the execution of all Company policies, procedures, programs and systems.ESSENTIAL DUTIES AND RESPONSIBILITIES:Our team members provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order.

Professionally and promptly respond to all customers concerns or issues.

Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.POSITION QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.COMPETENCIES:Are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.Critical Thinking:Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.Customer Focused:Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).Flexibility:Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.EDUCATION and/or EXPERIENCE:High school diploma or GEDStable employment historyPHYSICAL DEMANDS:While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity.

The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds.

Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.WORK ENVIRONMENT: While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or chemicals.ADDITIONAL INFORMATION:Must be 18 years of age or olderMust be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies ariseAbility to successfully perform the job duties of all positions in the restaurant relating to restaurant operations.Flexible Hours and weekly pay checks!