Service Manager

Location: San Antonio, TX
Date Posted: 06/17/21
Job Category: Service Manager
Salary Interval: Salary
Application Instructions
We are looking for a detail-oriented Service Manager to manage our service department and handle customer service interactions, reports, and repairs.

The Service Manager’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members.

The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services.
To be successful as a Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills.

You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.
Position Description
The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:
Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department Develops and monitors budgets, goals and objectives to insure departmental profitability Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met Ensures that all company/department policies are being followed by all HVAC technicians Responsible for all HVAC technicians weekly time sheet/payroll review.

Responsible for implementing all company safety programs and ensuring the programs are being followed daily.

The Service Manager will be involved in the branch’s monthly safety meeting.

Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner Work with other departmental managers to meet company and departmental goals and objectives Other tasks and responsibilities as required to maintain efficient department operations
Position Requirements
The HVAC Service Manager should possess the following skills, characteristics and abilities:
Excellent customer service and sales skills Strong industry knowledge with 3-5 years of HVAC Management related experience; or an equivalent combination of education and experience Some post-high school education from college, trade school or military Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions Excellent leadership skills to enhance team productivity and standards of work produced Excellent verbal and written communication skills; and strong conflict management skills Detail oriented and highly organized with the ability to handle multiple tasks and assignments Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others Valid driver’s license with a clean driving record and background Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required The ability to work under pressure, handle stress and display a positive attitude.

Equal Opportunity Employer
Dynamic Systems, Inc.

is an equal opportunity employer regardless of race, creed, color, gender, age, religion,
disabilities, national origin or veteran status.

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