Senior Program Manager

Citi’s US Consumer Business includes Branded Cards, Retail Bank & Mortgage and Citi Retail Services.  Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages, lending, payments and investment advisory services, to individual consumers and small businesses.  To deliver on Citi’s mission, “provide financial services that enable growth and economic progress”, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S.

To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.Citi established its Citi Data Management Policy and Standard (CDMP) to govern and manage data in compliance with regulatory expectations.  It sets forth the minimum requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset.

The Policy also establishes a Governance Model for Data Management, Governance and Quality across Citi.  All Citi employees, contractors, and personnel with responsibility for the ownership, production, and consumption of data must manage data in accordance with the CDMP.This position is in the US Consumer Bank, supporting its data governance related functions as outlined in the CDMP and managed by the US Consumer Analytics (USCA) team.  The USCA Center of Excellence (COE) Senior Program Manager is a program management professional who will lead the program management office for the U.S.

Consumer Strategic Data Management COE (Center of Excellence) and Data Product Management teams to coordinate amongst the various work streams and contribute to organizational effectiveness.  The ideal candidate will have a proven record of accomplishment in strategic program management and managing work across cross-functional teams.

Excellent communication skills required to negotiate internally, sometimes at a senior level.

Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Responsibilities:Support the development of the program management office for the USCA Data Steward COE and Data Product Management teams to ensure the result is an efficient team that manages initiatives and objectives across the various COE work streamsSupport cross functional working groups to ensure timelines and tasks for CDMP implementation execution are met and completed.Partner with Business Optimization and Communication team members to ensure consistent implementation of communication strategies across all COE team members.Ensure concise, consistent documentation across all work streams, including risks and issues and status reportingRe-enforce communications best practices and use of templates for the organization to facilitate consistency of format in documentation Lead creation of new templates when neededSupport requests from the Global Consumer Bank (GCB) Citibank’s U.S.

Consumer Executive leadership team for updates on strategic priorities, commentary on Scorecard variances, and other ad-hoc requests Support the completion of Technology project submission and prioritization in support of all COE required Technology work.Support the completion of Technology Budget requests and approval, ensuring all required Technology funds are secured.Serve as a key liaison between COE Team members and the Data Product Management teamQualifications:5-7+ years of experienceExcellent organizational skills, with the ability to work under pressure and prioritize tight deadlinesSelf-motivated and prepared to grow into independent workAbility to drive progress with limited guidance and short turnaround timesAbility to influence broadly and challenge conventional thinking.

An influencer who communicates clearly and builds partnership and consensus, but also speaks up for the right course of actionAbility to multi-task, highly organized, and high level of attention to detailPeople-person, meaning you’ve got excellent interpersonal relationship skills and early ability to cultivate and maintain effective working relationships at all levels of an organization, even in remote circumstancesSelf-confidence and exceptional communication and strategic thinking skills to engage with those reporting into C-Suite leadership, and demystify technical intricacies in language and context relevant to a broader audienceExperience with MS Office tools, including strong presentation development skills (PowerPoint)PMI / PMP  certificationEducation:Bachelor’s/University degree, Master’s degree preferred————————————————-Job Family Group: Project and Program Management————————————————-Job Family:Program Management——————————————————Time Type:Full time——————————————————Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc.

and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities.

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