Senior Operations Manager

Who we are looking for:

• Took the ownership to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs.
• Managed multiple sites to deliver an outstanding ‘Service’. Like Warehouse, Production Line, Sales, IT, Develops teams.
• Passionate to inspire and motivate team members to ensure operational excellence, high employee engagement, and service improvement is achieved.

Responsibilities:

• Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
• Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
• Responsible for the development of the operational talent pool by optimising the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognised
• To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams
• Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
• The continuous identification implementation of operational best practice through interaction with the wider team
• Motivate and effectively performance manage Operations Leaders within the account to ensure delivery of overall targets and business plan.
• Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
• Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
• Excellent leadership, people management, communication and influencing skills at a senior level
• Experienced in managing multi-site /Multi skilled
• Ability to build and maintain strong client relationships
• Ability to demonstrate been able to translate business strategy into day to day delivery
• Strong commercial understanding and previous accountability for profit targets
• Setting and reviewing Quality performance standards
• Setting and reviewing of organisational / productivity objectives in line with the commercial contract
• Responsible for Business Continuity
• Ability to manage and influence key stakeholders

Job Type: Full-time

Pay: $120,000.00 – $160,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Greenwood Village, CO 80111: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Work Location: One location