Senior Manager, Operations – Service – Texas

Senior Manager, Operations – Service – TexasUS, Houston, Texas | Management | Full-Time | ID: 15488Vestas is looking for safety-focused Sr. Operations Manager for our Texas Region. With consistent growth and opportunity at Vestas along with persistence in customer satisfaction, we would like you to join our team here in North America. At Vestas – Our employee promise is “Your meaningful profession. It means the world to us.” By coming to work every day, taking part in changing the world’s energy mix, Vestas employees are making a positive impact on a global scale.Sales/SBU AME/North America ServicesOversees the leadership, management, execution / performance and overall achievement of a large, complex wind turbine service site or multiple wind turbine service sites for 500+ wind turbine generators and an organization of 100+ employees. Individual will work closely with Sr. Leadership team within the Vestas Corporate office.Responsibilities* Guides and directs business unit activities through Regional Site Managers; coaches and mentors Managers; provides leadership in solving service, warranty, customer and other management issues.* Establishes and is accountable for the Americas service site budget and P&L.* Effectively anticipates potential issues, questions assumptions, and identifies opportunities to circumvent delays.* Ensures that regions are staffed appropriately with the appropriate resources.* Ensures all service site employees conform to the organization’s established policies and goals .* Ensures all regional and business service status information is communicated to senior management.* Interacts directly with customers to answer questions, resolve customer relations issues and ensure customer satisfaction.Qualifications* Bachelor’s degree in Business, Engineering, or equivalent.* 10+ years management experience with maintenance/service as well as customer relations background, preferably in the wind, power or heavy capital equipment industries.* Established ability to work effectively with work groups across the organization.* Solid management experience, including the ability to set and manage large budgets and resources, preferably in large industrial or construction environments.* Good understanding of the financial impact of decisions with respect to budgets, contracts and organization goals .* Solid critical , communication and management skills with a customer service focus.* Proven ability to build customer relationship and effectively negotiate with customers and contractors to resolve disputes.Competencies* Safety – Ensures site level safety practices and protocol are implemented at their sites in alignment with organizational standards and ensures compliance and optimal safety results with a team who demonstrate safe behaviors by everyone, every time, everywhere.* Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.* Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts.* Inclusiveness – Achieves a culture of Execution Excellence (safety focus, structure, work discipline) and continuous improvement with the site management organization to advance capability and performance in all operational areas. Makes recommendations and advocates improving area work processes.* Team Focus – Coaches, mentors and develops first line leadership.What we offerAs a member of the Vestas team, we offer a competitive salary and one of the most comprehensive benefits plans in the industry. Among the many amenities we offer: healthcare; dental; vision; paid time off (PTO); retirement plan; tuition assistance; and much more.It is the policy of Vestas to afford equal employment opportunity without regard to age, race, religion, color, gender, or national origin, and to afford equal opportunity to veterans and individuals with a disability, or any other characteristic protected by federal, state, provincial, or local law. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative within the People & Culture department.Additional InformationThis position is in the state of Texas and requires up to 75% travel. Preferred candidate resides anywhere in the state of Texas.CCPA Notice for California ApplicantsAbout VestasVestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with +136 GW of wind turbines in 84 countries, we have installed more wind power than anyone else.Through our industry-leading smart data capabilities and +117 GW of wind turbines under service, we use data to interpret, forecast, and tap into wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 29,000 employees are bringing the world sustainable energy solutions to power a bright future.Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity.We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.