Senior Director II, Customer Success

Position Summary…What you’ll do…Sr Director II, Customer SuccessAs Sr Director, Customer Success you will lead a team focused on accelerating transformational change across Walmart Merchandising.  You will develop and implement customer centric strategies focused on the Merchandising Org as a “customer”.  You will lead change readiness, deployment strategies, and adoption across the portfolio of strategic business initiatives; enabling Walmart to drive transformational change across business systems and processes.   Leveraging your critical thinking and problem-solving skills you will deliver customer centric solutions that enable Merchants and Merchandising Operations to execute their strategy effectively and efficiently.  You will mobilize agile teams and leverage best in class change and business process improvement practices to achieve organizational goals and aspirations.  Along the way, you’ll be guided by our deep-rooted culture and have the support and tools you need to do your job, learn, grow and succeed.What you’ll do:As a Senior Director leading Customer Success, you will work closely with Merchants and Merchandising Operation teams to develop and implement customer centric solutions; guide the development of engagement and execution plans for process and system changes; and resolve friction points in new system and process launches.  You will provide strategic leadership on the delivery and execution of the organization’s ability to successfully implement the business transformation agenda.  You know the most effective tactics to create customer adoption and “stickiness” of business process and systems; are constantly thinking about the user and driving engagement; and always thinking about what is next for the business.  Success in this role requires tenacity, an analytical mindset, influence, and a competitive spirit. You’ll use your executive presence to work with leaders at all levels to navigate complex challenges and deliver sustainable, transformative solutions.You’ll sweep us off our feet if: You are skilled at simplifying the complex: You thrive in situations that require you to connect dots, think outside the box, and drive solutions with speed and agility.  You are maniacally focused on creating scalable, sustainable solutions that are tailored to the unique needs of each Merchandising business area.You can develop and execute strategy: You enjoy supporting long term business plans and executing prioritized strategic initiatives.You are intellectually curious: You have a deep interest in learning more about the world around you and an insatiable drive to learn about the business, processes, problems, and successes. You are omni channel customer focused: You make customer-centric recommendations and decisions across all customer touch points. Constantly incorporate applicable and actionable customer feedback. Understand customer behavior and develop solutions to exceed their expectations.You are tenacious, dedicated and thrive working with ownership, autonomy, and a healthy dose of competition.You’ll make an impact by: Leading the development and deployment of strategic business initiatives by identifying, aligning, and securing cross-functional resources; identifying opportunities across business to add new value; ensuring the execution of initiatives; and providing updates to executive leadership.Ensure business needs are met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness.Providing overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing deployment objectives and results regularly; adapting approach and tactics as needed. Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers; and partnering closely with the Business and Executive Leadership to ensure strategic initiatives are effectively resourced with agile teams and that projects deliver the greatest amount of value.Building strategic relationships: Maximize relationships with support teams across the company, understanding and evaluating initiatives impact on the business and influencing solutions.Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.  Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  Who We AreJoin Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you’ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.comMinimum Qualifications…Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area.3 years’ supervisory experience.Preferred Qualifications…Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Leading cross-functional teams, Master’s degree in Engineering, Mathematics, Computer Science, Supply Chain, Transportation, or related fieldPrimary Location…702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America