Resiliency & Control Manager – VP

Implement governance to ensure control processes are kept up to date and understood by all staff Ensure compliance with relevant internal and external policies & procedures Leverage risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust Handle escalations objectively and create a safe environment for staff to freely raise control concerns or events without hesitation Implement metrics to accurately monitor the health of the operational risk and control environment Engage with Technology to continuously seek new opportunities for implementing data digital ops tools Build a network of Subject Matter Experts across lines of business and supporting functions to maximize impact Continually challenge the status quo and encourage teams to deliver incremental improvements to processes and controls Build & maintain high levels of loyalty and morale by articulating the team’s purpose and celebrating successes Maintain an open, entrepreneurial meritocracy where team members feel empowered with knowledge and resource Manage control and risk governance implementation and reporting through data driven solutions through intelligent automation Execute and implement Operations control priorities and strategy through innovative technologies