Remote Learning Academy School Operations Manager

Company Description
KIPP Texas Public Schools is a network of 59 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft.

Worth, Houston, and San Antonio.

Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose —college, career, and beyond—so they can lead fulfilling lives and build a more just world.
Founded in Houston in 1994, and operating as KIPP Texas since 2018, our commitment to diversity, equity, inclusion, and antiracism in our classrooms, in our offices, and in the communities we serve is unwavering.

We are looking to hire a diverse team of dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed.

Join our Team and Family and champion equity, chase excellence, persist with purpose, bring joy, and help us rise together.
KIPP Texas is part of the national KIPP network of 255 college-preparatory public charter schools in 20 states and the District of Columbia.

Nationwide, KIPP students complete four-year college at a rate of 36 percent, comparable to the national average for all students and approximately three times higher than the average of students from low-income communities.
Job Description
About the Opportunity
The Remote Learning Academy (RLA) School Operations Manager (SOM) is a state based position that assists with front office and operations functions necessary to run a Remote Learning Academy offered to students eligible in KIPP Texas Public Schools statewide.

Supporting the Assistant Principal of Operations, The RLA SOM will assist with implementation and maintenance of clear operational systems and a supportive school environment that allows the RLA leadership team, school leaders, and RLA teachers to focus on instruction and supporting scholars and families.

This includes all family communication, answering phone calls, support with admittance, rostering, RLA technology support, student data, regulatory compliance, and attendance.

The SOM serves as a key member of the RLA Team, ensuring that the RLA’s operations meet high standards of excellence, and leaders, as well as RLA teachers, feel supported, and families are offered outstanding customer service.
Duties And Essential Job Functions
Responsible for all RLA specific family communications (emails, texts, calls, and letters to families) Supports as needed with RLA budget and coding Manages all phone calls coming into the school Maintains neat and organized digital folders and documentation Compiles daily attendance data for all RLA students PK-12 and supports attendance calls as needed Schedule parent calls with appropriate team members Performs other duties as assigned by the Assistant Principal of Operations Liaison between schools & IT team to ensure families have access to Chromebooks Communicates RLA updates with school leaders (quarantine start/end dates, confirming eligibility, attendance etc.) Qualifications
Knowledge, Skills & Abilities
Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly Team player with strong interpersonal and stakeholder management and relationship building skills Ability to be calm under pressure, especially in difficult conversations with parents and staff Excellent organizational, verbal, and written communication skills Excellent computer skills, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel; Google Drive, Google Docs, Google Classroom, and Google Sheets Desire to continuously learn and increase effectiveness as a professional Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
Required Education And/or Experience
Bilingual; English & Spanish required
Preferred Education And/or Experience
Work experience, preferably in education and/or customer service
Work Environment
Employees are responsible for acquiring and maintaining reliable internet throughout the duration of their employment
Additional Information
Compensation And Benefits
In addition to a competitive salary scale, a part of KIPP Texas’ competitive benefits options, KIPP offers all employees an $0 HMO plan for the employee only.

In addition to our $0 plan, KIPP provides a $600 employer contribution towards a Health Savings Account and a variety of other supplemental benefits such as Dental, Vision, Short and Long-Term Disability, Pet Insurance, Life, etc.
Funding
The School Operations Manager (Remote Learning Academy) will be funded directly from the Elementary and Secondary Schools Emergency Relief (ESSER) grants awarded by the Texas Education Agency under the Consolidated Appropriations Act, 2021 (ESSER II) and the American Rescue Plan Act of 2021 (ESSER III).

This position will be funded solely (100%) from the ESSER II and III allocation for direct expenses through September 30, 2023, and may continue to be funded through September 30, 2024, depending upon the availability of ESSER grant funds.

At the end of the grant period this position may be eliminated unless other sources of funds are secured to maintain this position or a similar position.

The employee must sign this job description acknowledging receipt of the job description and signing their acknowledgement that this position is grant funded and is temporarily aligning with the terms of the grant period.