Regional Director Office Operations

Must Know Homecare Homebase

The RDOO does weekly training on the system and its processes

Position is 50% Travel

Our Care Matters.

When you join the Kindred at Home team, you become part of something bigger.

We are the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.

Our team delivers compassionate, high-quality care to patients in their homes or places of residence, including non-medical personal assistance, skilled nursing, rehabilitation, hospice and palliative care.

Now more than ever, people in your community need in-home healthcare.

Our team helps to keep them safely at home, during moments that matter most to them.

Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

Our Employees Matter.

We believe a world-class patient experience is enabled by an exceptional employee experience.

And, committed to fostering an amazing employee experience at Kindred at Home.

Our people are our greatest resource and asset, and we are committed to helping our employees thrive and fulfill their personal and professional goals.

We offer:

• Competitive pay and 401k
• Healthy Steps Wellness
• Healthcare Plans
• Employee Assistance Program
• Centers of Excellence Program
• Educational Assistance
• Clinical ladder for professional credentialing and advancement
• Leadership development
• Talent focused Framework
• Targeted personal and career development planning

The Regional Director of Office Operations primary responsibility is to ensure compliance and clinical quality are embedded in the company’s procedures, ensure that each branch is operationally efficient, and ensure that patients are provided with the highest level of customer service.

The Regional Director of Office Operations assist the region with the implementation, application and adherence to business processes.

The position ensures his/her region(s) are meeting company expectations for organizational business metrics, ineligible claims, and following company operational processes and procedures.

This position also recommends and implements improvement methodologies as needed to assist the location.

Essential Functions:

• Provides first line Homecare Homebase support to include questions and troubleshooting
• Proactively identifies issues impacting patient care and/or office operations
• Participates in administrative staff meetings, committees, and special projects, and seeks additional responsibilities.
• Recommends new approaches to effect on-going continual improvements to processes, policies, procedures, and documentation
• Partners with operational leadership to ensure core business metrics are sustained for the region by:
• Reviewing processes, ensuring compliance, and facilitating implementation of improvement methodologies to support compliance with federal/state/local/Company standards and achievement of operational goals and efficiencies.
• Evaluating negative trends in performance within areas to support plan to meet specific, identified objectives in performance metrics and assists location managers in the development of action plan to resolve local issues.
• Provides education and training on company processes and procedures related to operations as well as on Homecare Homebase to branch management and clinicians in settings ranging from one-on-one sessions to group facilitation to in person training as well as virtual training
• Supports system implementation for acquisitions and branch growth strategies
• Provides daily, weekly, monthly, quarterly and annual reports as requested
• Manages special projects and assignments as requested from supervisor

Required Skills

• Bachelor’s Degree preferred or the equivalent related work experience
• Requires minimum 3 years’ experience working with home health and/or hospiceoperations
• Knowledge of home health and/or hospice rules, regulations and CoP’s preferred
• Experience in planning, leading, and directing complex operational initiatives required
• Homecare Homebase software experience preferred
• Ability to work with confidential information
• Adheres to Organization’s Policy and Procedures
• Knowledge of home health and/or hospice regulatory and administrative requirements
• Excellent analytical and problem solving skills
• Participates in working groups, councils and committees
• Able to work independently or as member of a team
• Requires strong and proactive leadership skills
• Strong verbal, written, and interpersonal communication skills
• Detail and deadline oriented with the ability to prioritize and multi-task
• Able to follow written process
• Flexible and responsive to changing business needs
• Must read, write and speak fluent English
• Must have good and regular attendance
• Fluent competence in computer/smart phone navigation
• Working knowledge of Microsoft products (to include Outlook, Word, Excel, and PowerPoint)
• Approximate percent of time required to travel: 50% minimum with additional travel as neededfor projects/assignments
• Performs other related duties as assigned

Required Experience

Join Our Team!

Check out our video to get a glimpse of a day in the life of our Home Health team
– Home Health

To learn more, please apply online.

Our Recruiters are ready to help you start a new and rewarding career with Kindred at Home.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Category: Home Health Ops Management
– Multi Site