Regional Director of Operations

Regional Director of Operations in Waltham, MA at Benchmark Senior Living

Benchmark Senior Living , based in Waltham, MA is seeking an experienced Regional Director of Operations to oversee 8-10 community locations in Massachusetts and Connecticut.

Think senior living sounds boring?

Think again.

At Benchmark, we impact lives through human connection.

We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us.

We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults.

Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are  Better Together  than going it alone? Are you always striving to  Be the Benchmark by which all others are measured? Then our core values match. Connect with us –and to what truly matters!

The Regional Director of Operations will oversee a cluster of communities in Massachusetts and Connecticut.

In this role you will be responsible for the overall management of assigned communities within your division.

In addition to overseeing community operations, the Regional Director of Operations is responsible for innovating and implementing processes and procedures to enhance the development of talent and systems in their assigned division.

This position will report to the Senior Vice President of Operations.

Position is based within an assigned territory and candidate will need to reside in this general geographic area.

Will consider relocation for out of territory candidates.

Responsibilities:

Identifies trends and interacts with the Operating Team to develop and monitor action plans

Completes, analyzes and distributes weekly labor variance reports

Distributes weekly spend-down reports to portfolio managers

Forecasts community-specific P&L reports twice monthly

Forecasts monthly and quarterly P&L statements

Assists SVP of Operations with monthly review of community specific P&L statement

Acts as a liaison with accounting department to answer questions and troubleshoot field accounting issues

Participates in state associations and regulatory agencies

Manages and reports all essential legal issues

Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income

Develops, implements and tracks annual operating and capital budgets

Functions as a change agent in the field

Effectively manages sales and marketing with information systems, Marketing Action Plan’s, critical success factors, etc.

Demonstrates innovative, entrepreneurial thinking in response to competitive trends and business development opportunities

• Travel required approximately 80% of the time

Job Requirements

Education :

Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.

Previous Experience :

Must have multi-site management experience .

Demonstrated, successful operations experience specific to independent, assisted, Alzheimer’s, CCRC communities or related fields. 

License :

Valid license to operate an assisted living facility, if mandated by the State in which the community is located.