Quality Assurance Lead-Manager

Massachusetts
– Boston Metro
– Remote

Florida
– Deerfield Beach Metro
– Remote

Maryland
– Washington DC Metro
– Remote

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Title: Quality Assurance Lead-Manager

Job Description:

The Quality Assurance Lead acts as a strategic partner with our customers and contributes to the knowledge capital of their Salesforce Community.

They contribute to their customers’ vision while advising and articulating strategies, and serve as hands-on strategic advisors.

They use strong interpersonal skills, solution/technical knowledge, Salesforce product knowledge, industry experience, consulting skills, and knowledge of their client’s businesses to drive strategy, value, and ROI.

The Quality Assurance Lead uses consulting skills and communication strategies to engage and persuade in engagements where they do not have direct authority over resources.

They interact with both technical and non-technical customers to attain requirements, analyze information, and design comprehensive strategies/solutions.

The Quality Assurance Lead will frequently provide oversight or coaching to testers within the context of a project.

This role is responsible for ensuring that quality standards are met and adhered to by applying their deep knowledge of quality assurance methodologies, tools, and techniques.

Further, a person in this role may manage a team of direct reports.

Successful candidates have a passion for testing software, a strong track record of growth, and good demonstrated experience.

Individuals in this role are supported by a fantastic team, and leave an impact by helping to ensure project success
– Not only leading testing in such a way to make sure that the solution meets our clients’ requirements but that the solution helps to solve our clients’ most challenging business problems.

Responsibilities:

• Lead multiple customer implementations in a Test Lead capacity using onshore/offshore models
• Lead the creation of key testing artifacts (such as test plans, test cases, reports, and UAT plans)
• Develop full-scale test strategies and plans and associated communications documents.
• Works closely with internal and customer teams to understand business requirements, coordinate testing activities, and communicate test results
• Lead test team in validating thorough testing, ensuring that project goals are met
• Manage a team of QA Analysts throughout a project
• Coach, mentor, motivate and supervise QA team members, and influence them to take positive action and accountability for their assigned work.
• Oversee all the aspects of quality assurance including establishing metrics and developing best practices ensuring that quality goals are met
• Lead continuous improvement efforts, within the context of a project team
• Lead internal defect triage calls, ensuring successful resolution of found defects
• Help client determine UAT approach and strategy
• Assist with UAT defect triage calls
• Liaison to customer Quality Assurance Lead, and other stakeholders, as appropriate
• Proactively uncover project risks, apply appropriate mitigation approaches, and escalate to management when needed
• Adapt to customer processes and integrate them into day to day work as needed without compromising best practices and quality
• Set clear expectations for work outcomes and manage team performance
• Continually look to identify opportunities to enhance the customer experience

Qualifications:

• 5+ years of experience in a testing Lead/Manager capacity
• 3+ years of hands-on experience with Salesforce platform
• Expert knowledge of testing and quality assurance methodologies
• Track record of working collaboratively with all levels of management establishing strong relationships with internal and external stakeholders
• Strong understanding of Agile/Scrum methodology and working experience in an Agile environment
• Experience coordinating teams across multiple sites and time zones
• Excellent communication skills
• Strong leadership skills, adaptable to various working styles and preferences
• Experience in large-scale software deployments.
• Experience in the full software lifecycles from design to deployment
• Ability to motivate people, instill accountability and achieve results
• BA/BS degree or foreign equivalent, or equivalent work experience

Preferred Qualifications:

• 3+ years experience with API testing
• 8+ years of testing experience
• Active Salesforce Certifications
• 3+ years consulting experience

For Colorado-based roles: Minimum annual salary of $[104,600].

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world.

Each of us has a responsibility to drive Equality in our communities and workplaces.

We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes.

Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM).

Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way.

We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality.

By making technology more accessible, we’re helping create a future with greater opportunity and equality for all.

This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest.

And then, there are those who want to do more than just a job.

They are the ones improving lives, not only their careers.

Having an impact now instead of later.

Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer.

Join Salesforce and discover a future of new opportunities.