Project Coordinator

Highland Construction and Restoration

Project Coordinator

Highland Construction and Restoration is seeking an experienced, full time Project Coordinator for our Fayetteville office.

This position serves as the project coordinator working with Estimators and Project Managers to manage multiple construction projects at various phases.

They will assist property owners with their needs and support the team to keep projects running on time and on budget.

Highland Construction and Restoration is one of the top restoration contractors in the U.S.

serving Southeastern North Carolina with offices in Fayetteville, Wilmington, and Raleigh.

Highland works with property owners and insurance companies to rebuild property after damage from fire, water, wind, and storm damage.

Highland is a preferred restoration vendor for most insurance companies.

Project Coordinator Job Responsibilities include:
Answer phones and route calls.

Complete referral form and collect all relevant information.

Work with Estimators and management to evaluate “non-program” opportunities.

Enter new job assignments in the system including XactAnalysis, PSA and PJM.

Be the initial point of contact from property owners and representatives from USAA, and Contractor Connection.

Communicate with property owners to obtain paperwork, work authorizations, and certificates of completion.

Schedules Estimators for initial site visits.

Assign and schedule Project Managers to new projects based on location and work load.

Monitors project progress by serving as “Air Traffic Controller”, to include facilitating and documenting weekly contact with customer or providers such as Contractor Connection and insurance companies.

Serves as customer service representative, answering incoming phone calls, and resolving service problems and delegating warranty calls.

Track progress of jobs and ensure purchase orders and invoices are current.

Reviews and processes vendor invoices for payment.

Generates and sends invoices promptly.

Keeps job files current by filing paperwork in a timely manner.

Pursues and collects payments for deductible payments, work-in-process draws, and completed projects payments, including picking up checks out of the office as needed.

Follow-up on delinquent payments on a weekly basis at a minimum, through phone calls, email’s or collection letters as appropriate.

Document all contacts in the system.

Monitor projects in PSA, PJM and XactAnalysis, verifying estimates match and all supplements and change orders are posted correctly.

Update notes in both software systems as appropriate.

Assist customers with processing paperwork for mortgage companies, to including requesting payment draws and inspections.

Review Project Managers’ purchase requests, verifying requests against budget estimates.

Issues purchase requests to subcontractors and suppliers.

Track subcontractor and supplier credits and back charges, and assists in resolution of discrepancies.

Work with other coordinators to maintain a list of approved subcontractors and to send packets to new subcontractors and vendors.

Processes completed packets when received.

Assist in monitoring and updating subcontractor insurance.

Scan payments and job completion documents and save as attachments in the system with the appropriate job file.

Process invoices and payments and make deposits as needed.

Ensure frequent communication with customers and ensure excellent customer service.

Perform other duties as assigned by Management.
Coordinator Skills and Qualifications:

Decision Making, Teamwork, Documentation Skills, Basic Accounting Knowledge, Customer Service, Quality Focus, Problem Solving, Listening, Phone Skills, Resolving Conflict, Multi-Tasking.

All applicants must pass a background check, drug screen, and have a clean driving record to be considered for employment.

Highland offers the following benefits to full-time employees after 90 days:

Health Insurance

Vision and Dental Insurance

Short term disability

Retirement Account
– Simple IRA

Paid time off and paid holidays

Job Type: Full-time

Work Location: Multiple Locations