Program Manager, Family Services

SOME (So Others Might Eat) exists to help the homeless and poor of Washington, DC.

With over 30 programs throughout the District of Columbia, we provide a wide spectrum of services to the most vulnerable individuals and families of our city.

We strive to provide success paths toward mental and physical health, continued sobriety, job training and employment with a living wage, affordable housing, and ultimately living independently and confidently.

SOME’s affordable housing for single adults provides safe, affordable, long-term housing with supportive services for single adults 18 years of age or older.

SOME (So Others Might Eat) is currently seeking a full-time Program Manager for Zagami House, located at 1701 19th st SE | Washington, DC 20020.

Covid-19 Considerations: SOME (So Others Might Eat) currently has a mandatory Covid-19 vaccination policy.

All employees are required to have completed the Covid-19 vaccination prior to hiring.

Submission of Covid-19 Vaccination Card is required.

Position Description: The Program Manager will oversee daily program operations and staff.

The Program Manager is responsible for creating a healthy and welcoming environment for families to live and reach their goals and will lead staff and organize resources to meet the program mission.

Qualifications:

Required: Bachelor’s Degree; 3-5 yrs.

experience in social services; experience providing services to families; previous supervisory experience

Preferred: Master’s Degree; 5-10 yrs.

experience in social services; experience providing services to low-income families; experience with housing programs; 2+ yrs.

previous supervisory/management experience.

Driver’s License and access to a vehicle.

Required License/Certification: CPR/First-Aid, CPR for Infants

Schedule: Monday
– Friday, 9:00am
– 5:30pm **Requires (2) evening shifts per week 11:30am
– 8:00pm**

Knowledge, Skills & Abilities:
Ability to establish and adhere to strong professional boundaries
Knowledge of principles, methods, and procedures for motivational enhancement theory and understanding of MET interviewing and career counseling
Knowledge of principles and processes for providing customer service and individualized services.

This includes understanding resident’s needs, meeting quality standards for services, and evaluating satisfaction
Knowledge of clientele behavior and dynamics and sensitivity to diverse backgrounds
Knowledge of creative and effective problem-solving skills with the ability to draw conclusions, evaluate options, and implement solutions
Knowledge of mental health issues, trauma substance abuse disorders, program population, and homelessness
Ability to develop employee skills through relevant assignments and pro-actively identifying training opportunities
Ability to set clear, measurable performance goals and find solutions to problems that may impact performance
Ability to forecast to anticipate challenges and develop contingency plans and solutions identifying industry trends in advance of planning
Proficient with MS Office, including Word, Excel, and Outlook
Supervisory skills and Leadership skills
Ability to maintain composure and manage crises effectively
Ability to multi-task despite competing priorities and manage ones’ time efficiently as well as be flexible when needed
Ability to effectively organize and prioritize to delegate work tasks
Ability to share your expertise with others and listen and respond to questions effectively
Expected Contributions

Program Management:
Ensure daily program operations run smoothly; Contribute to strategic development and strive to improve program functions and performance
Supervise, oversee, and develop programming plans for adults, families, and youth
Responsible for oversight of case management services utilizing the strength-based perspective and integrating motivational enhancement theory and practice in individual family goal plans
Responsible for promoting, marketing, and ensuring attendance for all program activities and initiatives
Oversee family goal planning process and ensure accurate assessment of family issues
Oversee and perform all compliance for funding sources
Oversee the coordination of case conferences and treatment team processes
Act as primary liaison with Asset Management and Facilities Management departments
Review and track all ADA or accommodation requests and discuss requests with the Asset/Property Management team as appropriate
Work collaboratively with property management to transition necessary leasing documentation
Manage or facilitate community meetings
Manage program budget and finances; Order program supplies and materials, as needed
Lead and monitor the completion of intakes and assessments.

Manage resident orientation process
Assist in the development of program vision and evaluate program goals and outcomes
Audit case notes and develops case management reports
Supervisory:
Ensure appropriate department staffing levels in order to meet objectives; assess, evaluate, and hire new employees as needed
Contribute to budget development, and use sound judgment to leverage resources in accomplishing department goals; Administer the budget and comply with SOME financial reporting requirements
Contribute to strategy development and strive to improve department functions and performance; assist in the development of standards and goals as appropriate
Submit administrative paperwork and reports as required
Maintain professional documentation and ensure the program is in compliance with SOME CQI standards
Ensure compliance with all state, local, and federal laws governing the workplace and all department functions
Schedule staff work hours, as needed, and monitor for time and attendance; approve time cards and requests for leave
Provide direction and guidance to staff members on department policies and procedures
Define work requirements, assign tasks to staff members, and review work for quality and accuracy
Provide weekly feedback on performance, conduct performance evaluations, and take steps for performance improvement as needed
Provide case consultation and ensure goal plans, progress notes, and assessments are completed and updated
Reports to: VP, Family Services

Closing Date: Open Until Filled

To Apply: Go to our career page at https://www.some.org/careers/open-opportunities and click on the search icon to locate this position.

Follow the instructions to complete your online application profile to be considered.

No phone calls, please.

SOME (So Others Might Eat) is an Equal Opportunity Employer .

We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, personal appearance, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, or liability for service in the Armed forces of the United States .

SOME (So Others Might Eat) is also a Drug-Free Workplace.