Program Manager

WHO WE ARE

Kinship is here to help everyone pet parent like a pro.

Why?

Because our pets make us better humans, and we owe them the best possible care.

As the premier partner to a new generation of pet parents, we use our data, products, and services to help people be the best pet parents they can be.

And we unite changemakers in pet care to break down barriers, open new doors, share insights, and advance our collective knowledge.

All so we can reimagine the pet parenting experience, up people’s confidence, and help the world find better ways to care.

Kinship is a coalition that includes:

• Adopt-a-Pet, the destination for finding homes for homeless pets; we help animal shelters, humane societies, SPCAs, pet rescue groups, and pet adoption agencies connect their homeless pets to millions of adopters a month 
• Our world-leading Wisdom Panel™ genetic health screening and DNA testing for dogs
• The award-winning Whistle™ GPS dog tracker and health monitor
• Pet Insight Project, our ground-breaking science team that uses AI to turn billions of data points into actionable insights
• Vet Insight our expert-driven, on-demand pet health platform
• The Wildest, the destination that helps pet parents keep their cool in the wild world of pet parenting
• GoodFriend, our recently-launched marketplace for all your pet’s people
• PetStory, our platform that curates top services for pet parents in Russia
• FluffyGo, the mobile-first platform is a one-stop solution for science-minded pet parents in China 
• LEAP VENTURE STUDIO, our accelerator that supports innovators and start-ups, allowing Kinship to bring new solutions to pet parents

Together, these teams and more work to set new standards in pet care.

And, as a part of Mars Petcare, they work to create a better world for pets.

Learn more at . 

OUR TEAM 

The Kinship Product Team is driving innovation in the pet space, creating and leading some of the best destinations, tools, and services for millennial pet parents.

We’re consumed by the goal of helping pets, their people, and our partners seeking to help both of these groups.

We’re a passionate team utilizing our experience throughout the pet industry and within some of the world’s foremost tech companies to help everyone pet parent like a pro.

HOW YOU’LL HELP EVERYONE PET PARENT LIKE A PRO

We all know that being a pet parent is amazing, but that experience often comes with many questions.

It’s hard to know where to find the most useful information and even harder to know what can be trusted.

VetInsight was created to give pet parents the digital tools and on-demand professional guidance they need to make smarter decisions about their pets’ health, nutrition, and overall wellbeing.

This role will help VetInsight continue to bring much needed help to people and their pets, but there is no need to have expertise in this field.

While your love of pets and technology is desired, the team of veterinarians is here to handle pet health and wellness.

Here’s where you’ll bring value to VetInsight:

• Operational management
  – Ensure that the VetInsight product is performing as expected, meeting the needs of both pet parents and our business partners
• Account Coordination –  Work with external partners to gather and provide the information to keep our partnerships well-maintained, effective, and beneficial to all parties 
• Operational Oversight
  – Proactively search for issues, bugs, and/or anomalies to help deliver the best customer experience and ensure that all program elements are functioning as expected. 
• Product Evolution
  – Help us grow and improve the VetInsight product based on user, partner, and pet market needs/observations/feedback
• Optimization
  – Identify and drive initiatives aimed at achieving/exceeding established KPIs 
• Communication
  – Interact and work with teams both internally and externally to support and deliver on expectations
• Analysis and Data
  – Help track performance and metrics

THE PRO WE’RE LOOKING FOR

As Kinship people, we have three pillars that set out how we aim to be–in our everyday work, and in how we approach each other.

We call these our Cultural Pillars.

In all of the roles that we hire for, we look for people who are Optimistic, Purposefully Inquisitive, and Open to All.

And for this role, you’ll need these skills to knock it out of the dog park:

LEADERSHIP COMPETENCIES:

• You Have Courage : a willingness to bring forth a new idea, engaging others across Kinship to support you, and taking risks and action will full accountability
• You Learn at Pace: a consistent and fast work ethic to meet growth goals, and the ability to evolve and pivot quickly from what you’ve learned
• You Value Difference : a genuine belief in inclusion and diversity is in your DNA, and it shows up in your work, and how you work. 

TECHNICAL SKILLS:

• You have 3-5 years of experience in account management, account coordination, campaign operations, and/or project management at a tech company, digital agency, or similar
• You are a do-er and thrive on having multiple balls in the air in a fast-paced environment
• You take direction well but feel comfortable working independently once you have gotten that direction
• You have a history of balancing both the needs of the business and the needs of the end user
• You are driven and have a proven history of seeing complex projects through to completion
• You have a strong attention to detail
• You are comfortable digging into and thinking through data
• You have experience––either direct or adjacent––with user testing
• You have an excellent command of the English language and are a strong communicator––enabling you to take on high-profile projects and conversations, as needed
• You are collaborative, organized, and typically calm under pressure
• You are comfortable managing multiple timelines
• You have a bachelor’s degree or equivalent in a relevant area

JOIN OUR PROS!

• Unique opportunities for a customizable career within pet care
• A super collaborative, flat work environment with direct access to our senior leadership team
• Work from the hottest cities across the world
• Dog-friendly workplaces 
• Medical, dental, vision, 401k match, and pet benefits for you and your family
• Unlimited paid time off 
• Flexible work opportunities 
• Parental leave for the birth or adoption of your new human child (and fur baby)
• Discounts on pet products, services, nutrition and veterinary wellness plans
• Welcome kits with pet merch & Kinship swag
• An extensive onboarding program with a chance to meet all of our leaders across Kinship