Program Manager

Job Description Summary:The Program Manager is responsible for managing the successful delivery of Rocket solutions to customers and is a key influencer in providing Rocket’s Category of One customer experience. They are responsible for coordinating multiple programs and working on high-value and high-profile customer facing projects. This position requires a well-rounded individual who won’t miss details while guiding multiple teams. The Program Manager will work closely with cross-functional leaders to define and deliver critical initiatives to support customer or internal Rocket objectives. The work will be complex and vary in both strategic focus and tactical execution.Essential Duties and Responsibilities:Manage strategic, highly complex business consulting engagements involving Rocket, partner, customer, and 3rd party stakeholdersLead a team of Senior Project Managers, providing portfolio oversight and first point of contact for direction and escalationWorking with the partner and customer Project Manager to ensure understanding and alignment of all project activities, schedules, and deliverables. Accountable as central point of contact throughout the project lifecycle.Establishment of an effective project governance structureDevelop and maintain project plans and schedules, identifying key milestones, resource requirements, pre-requisites, and dependencies as well as risk visibility and mitigation.Ensure project charter, goals and objectives are defined and met. This includes helping to define and documenting timelines, budget, and resource requirements to deliver quality outcome.Collaborate with stakeholders for creation of cross-functional interlock and supportive procedures to deliver on-time projects.Manage multiple concurrent projectsCommunicate clearly at various levels of the organization both with written, verbal and presentation skills.Must be team oriented with ability to facilitate effective meetings, handle conflict resolution, and create approachable environment.Work with multiple teams to transition project solution knowledge and ownership.Keep projects on track byManaging: Project schedules, deliverables, scope, resource forecasts, risks, communicationPlanning: Securing resources according to agree project scheduleMeasuring: Checking project progress toward meeting its objectivesEvaluating: Determining the cause of deviations from the planDetermining and taking corrective actionsManage communication and alignment of customer and stakeholder responsibilities and expectationsRequired Qualifications: Minimum 12 years’ Senior level Project Management experience with a technology vendor or systems integrator, working with external clients and partnersExperience managing large complex enterprise multi-stream software implementation projectsExcellent communication skills across various functional teams and executive management, including the ability to communicate between technical and non-technical contributorsAbility to conduct / facilitate effective meetings, holding people accountable for follow up actions.Excellent listening, judgement, and problem-solving skillsStrong drive to deliver exceptional outcomesPreferred Qualifications:Prince 2 or PMI certification requiredAdditional program, portfolio management and software development methodology certificationEducation:Bachelors’ degree or equivalent professional experienceTravel Requirements: <25%Information Security:Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion & Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.#LI-EA1#LI-Remote