Program Director

Digital:

SG Digital leads the global gaming market, providing innovative software that powers the world’s most successful operators and online gaming providers.

We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users.

Having recently become the Digital, online Division of the $4bn Scientific Games, we are now in a period of dramatic growth that will see us grow headcount by 30% this year alone.

Want to be part of our story?

We are a group of distributed multidisciplinary engineers, passionate about casino gaming, focused on a few highly scalable distributed platforms on a hybrid technology stack running in public and private clouds.

The teams are small and move fast –
– all members are expected to be able to achieve maximum results with minimal direction.

Position Summary

• Serve as the primary point of contact with the customer
• Success planning to understanding the customer’s goals, environment and monitor key performance indicators
• Liaison between the customer and internal Product, Development and Support organizations to answer questions and track resolution of issues
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development.

  Lead across multiple work streams and teams to maintain customer momentum.

• Drives development of program strategy into an integrated development plan and ensures consistency with the target product profile.
• Owns full stream end to end program execution 
• Ultimate accountability for the customer’s success
• Accelerate the adoption of SG Digital product offering by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
• Solve customer issues, and coordinate and prioritize timely resolutions with our Engineering team
• Enables a high-performing team culture based on teamwork, tenacity and integrity, and holds team members accountable for representing their respective functions

Qualifications: 

• 10+ years relevant work experience in a customer facing technical role, ideally as customer success engineer / manager
• 8-10 years technology or product development experience or managing in a consulting environment
• 5+ years project management experience
• The candidate must have proven experience in working in a complex, matrixed environment, managing multiple stakeholders
• Ability to manage, inspire, and motivate a team towards big goals
• Demonstrated experience managing large-scale, complex programs.

  Strong negotiation and issue resolution skills

• Expert understanding of project & program management processes and methodologies.

  Ability to interact, manage and influence key stakeholders including executive team members.

  Strategic thinking and planning

• Development and use of effective processes
• Development of specific tactics to implement strategies
• Commitment to Excellence; through continuous process improvement
• Team Building through effective interpersonal skills
• Maintaining appropriate visibility of product status
• Strong business acumen, organizational awareness and change management skills.

  Ability to travel 30-50% of time

Accreditations:

• Project Management Professional (PMP) or equivalent
• PRINCE2 Foundation/PRINCE2 Practitioner or equivalent

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.

As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.

In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.

The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.