Product Manager

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients.

If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.  

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health.

We are the only company in this space with a digital platform and mobile app powering this novel marketplace.

Today, most of the US population lives within a 3 hours driving distance of a Carrum CoE and our providers rank in the top 10% nationally.

Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures.

Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study .

Carrum Platform consists of the technology applications and data analytics that powers the experiences of employers (our clients), their employees (our members), providers (our CoE network) and our ecosystem partners.

We are looking for an influential Product Manager to own the vision and execution for our patient application.

The ideal candidate is someone who has created successful customer-focused software products and loves the intensity of a startup in high-growth mode.

You’re excited about this opportunity because you will…

• Be responsible for identifying opportunities and creating a roadmap to improve our applications in order to delight every user.

  You will deeply understand Carrum’s strategy, the needs of our members, and the capabilities of our clients and partners.

• Identify user pain points and product gaps, and collaborate closely with engineering, data and design teams to ship new features. 
• Analyze data, brainstorm hypotheses, develop experiments, run them and use results to help everyone calibrate their efforts. 
• Coordinate the development, launch activities and seek input from key stakeholders including users, sales, marketing, client success, and Carrum leadership.
• Lead prioritization and trade-offs between schedule, performance, and cost to inform product direction.

  C learly communicate benefits and results to a range of audiences.

• Make application decisions that impact care experience and outcome for patients 

We’re excited about you because you have…

• 5+ years of experience building and successfully launching software products.

  You already know how to manage feature requests from multiple stakeholders, derive priorities, write stories, wireframe ideas, schedule releases, keep everyone informed and gather feedback.

• Always been consumer-centric in your work.

  Digital Health experience and dealing with healthcare data is desired but not required.

  If you’ve been working with data in e-commerce, consumer tech, B2C or membership-experience based business (esp.

  at the startup/scale-up phase) that’s just as valuable for us.

• A keen ability to understand the root need revealed by user feedback (i.e.

  look beyond what the customer is asking for, and make sure you understand what they really need).

• Strong ability to discuss technical details and collaborate with engineers & product design while clearly communicating with leadership, customers, marketing and customer success
• Excellent written and verbal communications, including the ability to clearly and concisely articulate complex concepts to both technical and non-technical collaborators
• You are both creative and analytical.

  You thrive in ambiguous situations and are very comfortable leading through influence rather than authority.

  You can move fluidly between strategy and execution.

• Experience with agile/lean organizations and processes strongly preferred.

Why you’ll love working with us…

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today.

  You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum.

  We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

• We are working with some of the most recognized and esteemed names in the country.

  Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform.

  Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. 

• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback.

  You can bring your authentic self to work every day and are encouraged to help others do the same.

• We carve out time to let go of work to celebrate our successes and have fun.

  We’re all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking.

  Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan
• Regular all-company work from home days
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses.

We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design.

Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation.

We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare.

We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.