Process Operations Manager

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Who We Are
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our nearly 3 million members reach their goals.

The industry is going through an unprecedented transformation, and we’re at the forefront.
We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Join us to invest in yourself, your career, and the financial world.

The role
This role is responsible for providing reporting, analysis and strategic planning for the Money and Samsung products.

This role will work closely with the Director of Money to gather data on member experiences to drive KPI initiatives for the business that will improve efficiency for operations.

The role will have direct responsibility
What You’ll Do

Develop and interpret information that assists Leader team with decision-making, prioritization of backlog, and strategic plan for Money and Samsung products
Analyze data from various sources to compile a comprehensive picture of the overall business operational performance
Identify key points of member friction based on direct member feedback and data analytics to help develop and prioritize the money book of work
Develop periodic reports based on business needs for deep dive analysis
Develop recommendations and prepare presentations to senior management
Ensure adequacy and accuracy of reporting by applying business knowledge and data analysis
Define specifications and partner with Engineering team to develop or improve Employee and Member experiences
Develop performance measurements and analytical tools to improve operations
What You’ll Need

2-5 years’ experience in an operational analyst position, project management or equivalent
BA/BS Degree strongly preferred
Ability to influence strategy with partners and within business units
Knowledge of creating business case and prioritization of backlog
Demonstrated Leadership skills
Experience in financial services
Strong data & root cause analysis
Advanced experience with Tableau or a similar data visualization tool (Looker, Lucid, Power BI, etc.)
Ability to provide clear and concise feedback
Excellent verbal, written and reading comprehension
Ability to meet deliverables under tight deadlines
High attention to detail
Proven experience analyzing, interpreting and summarizing complex data as it relates to financial services
Experience preparing and presenting reports, forecasts, trends and recommendations to the team and senior management
Nice To Have

Experience in Airtable or other backlog prioritization tool
Knowledge or background of banking tools and services
Why You’ll Love Working Here

Competitive salary packages and bonuses
Comprehensive medical, dental, vision and life insurance benefits
Generous vacation and holidays
Paid parental leave for eligible employees
401(k) and education on retirement planning
Tuition reimbursement on approved programs
Monthly contribution up to $200 to help you pay off your student loans
Great health & well-being benefits including: telehealth parental support, subsidized gym program
Employer paid lunch program (except for remote employees)
Fully stocked kitchen (snacks and drinks)
These benefits are only applicable to full time employees
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The health and safety of our employees and their families is our top priority.

Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S.

employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.
The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons..
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.