Principal Customer Success Account Manager- Manufacturing

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.* Experience – 10+ years of successful delivery of customer-facing, complex technical programs in cloud-related professional services organization required. Prior work experience in global, multi-discipline, multi-year, $100M+ Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.5+ years in Manufacturing industry consulting preferred – especially around one or more of Workforce Transformation, Resilient Supply Chain, Agile Production and Inventory Management* Leadership – This role requires strong prioritization, collaboration and communication skills, as well as displaying executive presence and confidence in varying levels of customer situations and negotiations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success. Change Management experience preferred.* Relationship Building – Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various customer and internal stakeholder relationships to get consensus on solutions/engagements required.* Enterprise Program Management – Demonstrated advanced skills in planning and orchestrating portfolios of multi-phased strategic investments. Providing construct for complex teams, cross-group collaboration, integrated oversight of dependencies & risks, and overall resourcing for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.* Collaboration and Communication – Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Account Executives, Business and Technical Architects, Product and Support Teams).* Technical -?Experience with Microsoft cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Able to combine technical acumen with strategic visioning to drive tactical planning and lifecycle governance. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.* Certification – Certification(s) in the following preferred:* Program & Portfolio Management: PMP, PgMP, PfMP, PMI-ACP, Six Sigma* Technologies: Cloud, mobile, web application development, cloud-native application architecture?.* Travel required: 0-30%* Relocation will be considered for qualified candidates.* The salary for this role in the state of Colorado is between $148,000 and $226,000.* At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role* Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.We are looking for a highly motivated and passionate Prinicpal Customer Success Account Manager (CSAM) to join and help grow our Customer Success Business. You will get to drive enterprise program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the Principal CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.As a Principal Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.? You are front and center with our customers supporting their digital journey and empowering them to achieve more!Key Accountabilities include:* Partner with your customer and Account Team to prioritize and plan customer enterprise programs across cloud and on-premise workloads.* Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.* Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.* Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.* Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.We are looking for a highly motivated and passionate Prinicpal Customer Success Account Manager (CSAM) to join and help grow our Customer Success Business. You will get to drive enterprise program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the Principal CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.