Personal Lines Account Manager I

**Purpose of Job****Multiple Positions Available**** Role may offer flexibility to work from home once training has been completed. To enable this flexibility, please consider the following:Must have internet bandwidth with minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload. Satellite or Wireless are not currently approved. Ability to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer. Ability to return to campus for training and other meetings as needed so must reside within a daily, reasonable commuting distance to a USAA facility.**Within defined guidelines and framework, advises on personal lines insurance products and provides appropriate coverage to members and nonmembers who would otherwise not qualify for standard coverage under USAA guidelines. Effectively underwrites applications for USAA and multiple additional admitted and non-admitted carriers. Adapts to each carriers’ unique underwriting, platform and other critical guidelines, to ensure appropriate pricing for members with risk and exposure beyond USAA’s appetite.**Job Requirements**Identifies and manages existing and emerging risks that stem from business activities and the job role.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.Follows written risk and compliance policies and procedures for business activities.Utilizes a consultative approach to build rapport with members and nonmembers with higher than average risk profiles to determine their needs, and recommend and provide solutions based on current personal lines products (auto, Fl property, wind, and 4 or more different types of Umbrella policies – Primary, Excess, XPL and CPL) and service offerings in all US states and territories.Aligns the member needs to multiple product lines and carriers to include USAA and up to an additional 7 external carriers depending on the product line.Evaluates and adheres to USAA’s and up to 7 additional external carriers’ unique underwriting criteria and process requirements across multiple product lines to ensure appropriate approval and pricing to issue and service member and nonmember policies.Underwrites policies using a critical thinking/resource-based approach to include property appraiser/permit search/carrier manuals/verifying data with supporting documentation, etc. vs. a USAA system/member-led approach.Adheres to Anti-trust laws to ensure proprietary information of multiple carriers (to include USAA and up to 7 additional external carriers) and remains secure in compliance with applicable law.Demonstrates advanced knowledge of Agency systems including comparative rater, Agency Management System, 4 different Umbrella, and 5 different Wind carrier systems to determine the appropriate product and terms to recommend to the member or nonmember.Effectively documents all policy information, carrier correspondence, and carrier forms in Agency Management Systems/ Customer Relationship Management (CRM) systems to facilitate members’ and nonmembers’ insurance renewal process.Leverages advanced process knowledge to effectively perform advanced tasks and support team members with process and procedure inquiries.Initiates, captures, reviews and validates process and procedure change recommendations from team members through collaboration; provides recommendations to senior level teammates and management.Serves as line of business subject matters expert; leverages advanced knowledge of products and processes to provide training support during employee onboarding.Validates and elevates procedure changes for approval (tracks BOLT errors/reports KD updates/provides necessary updates to commonly used resources).Supports other Personal Lines Account Managers in handling escalations as they arise.Performs 360 review of all policy decisions to determine exposure (autos, properties, drivers, watercraft) and validate process and level of risk.Serve as a liaison for claims and service of the account to include billing disputes and coverage inquiries for 4 external carriers.**Minimum Experience:**+ High School Diploma or General Equivalency Diploma+ 2 years of insurance sales and service experience, including all personal lines of business and/or experience working in a Personal Lines multicarrier insurance agency or broker setting.+ Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.+ Advanced knowledge of personal lines coverages and services.+ Knowledge of insurance rating and underwriting procedures.+ Excellent communication & customer service skills.**Preferred Requirements:**+ 1 year sales lead or sales case management+ 1 year outbound team sales experience+ Insurance Designation (AINS, AIC, CPCU, SCLA)+ Must have valid property and casualty insurance license**Compensation:**USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $43,400.00 – 78,200.00*(this does not include geographical differential, it may be applied based on your work location)Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.***Geographical Differential** : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.**Shift premium** will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.**Benefits:**At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)**Relocation** assistance is **not** **available** for this position.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.**Last day to apply to the opening is 7/7/21 by 11:59 pm CST time.****If you are an existing USAA employee, please use the internal career site in OneSource to apply.****Please do not type your first and last name in all caps.****_Find your purpose. Join our mission._**USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.