Patient Experience Manager

We Are Hiring Patient Experience Manager M-F 8:30-5:00 Occasional evening and weekend Direct oversight of the patient/guest experience; development and implementation of a program to enhance the guest experience (utilization of PRC patient satisfaction tools).

Direct oversight of the volunteer operations: hiring, training, scheduling, database maintenance, quality, policy and protocols.

Integration into the patient/guest experience program.

Direct oversight of hospital gift shop operations and staff.

Ascension Providence Rochester What You Will Do Manage the daily operations of patient experience services.

Develop specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.

Assess quality of patient care and coordinates services with patients and healthcare providers.

Manage staff relations and oversees scheduling, recruitment, and payroll.

Oversee departmental budgets, regulatory compliance, contracts, and vendor relations.

What You Will Need Education: High school diploma/GED with 2 years of experience, or Associates degree, or Bachelors degree required.

Work Experience: 3 years of experience required.

5 years of experience preferred.

1 year of leadership or management experience preferred.

Why Join Our Team Ascension Michigan employs over 20,000 compassionate caregivers across 16 hospitals and hundreds of related healthcare facilities.

Our care teams are dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve.

We provide generous paid time off for work-life balance, a collaborative work environment, professional development opportunities and more to help our associates flourish personally and professionally.

If you are looking for a rewarding career in healthcare, we invite you to apply today.When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all.

Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path.

In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development.

If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer Ascension Providence Rochester is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.For further information regarding your EEO rights, click on the following link to the EEO is the Law poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfEEO is the Law Poster SupplementPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application.

Be on alert for possible fraudulent offers of employment.

Ascension will not solicit money or banking information from applicants.