Patient Access Manager

Affordability Operation Manager

At AstraZeneca, we turn ideas into life changing medicines.

Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

We're focused on the potential of science to address the unmet needs of patients around the world.

We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.

As a Patient Access Manager, you'll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients' lives.

North American Commercial is the 'face' of AstraZeneca to our many healthcare clients.

They represent many of the most well recognized and respected products in the industry, and build strong relationships with healthcare professionals.

The Patient Access Manager (PAM) will be an essential member of the Access Services team.

The PAM will provide their subject matter expertise to address access and affordability barriers that arise from complex coverage and reimbursement.

The PAM will support the implementation of new capabilities, program enhancements and collateral for the Access Services program.

The PAM will collaborate with the following departmental team members to successfully execute all program requirements: Brand Engagement, Work Force Management, Business Solutions team, Quality and Training team, and Market Access Team.

This position is responsible for overseeing day to day operation of the Access Services Affordability team members.

The team will be composed of Patient Access Specialist, Patient Access Associates, and Patient Access Supervisor’s.

Access Service team members can include AstraZeneca full time and/or External Managed Resources (EMRs).

The EMRs or Contingent Worker positions will include both seasonal hires and longer term roles.

The PAM responsibilities will include recruiting, on boarding, training, productivity/quality monitoring, coaching and performance reviews.

This position will also attend various meetings, trainings and conferences to represent Access Services Affordability.

Key Roles/ Responsibilities:
Recruit, train, manage, coach and contribute to retention efforts of employees
Plans, organizes, and manage day to day activities for Access Services Affordability team to ensure flawless program execution, and patient, healthcare provider and stakeholder satisfaction.
Support implementation of new Access Services program capabilities including participation in design/brainstorming meetings, requirements gathering, review and project implementation meetings, user acceptance testing, verification of production.
Support development and implementation of collateral and processes for the Access Services program, including but not limited to standard operating procedures, work instructions, reference documents, business rules, call scripts, templates, training presentations, and certification requirements
Provide sound analytics and solutions around affordability, general reimbursement trends, and access barriers
Manage assignments and troubleshooting
Collaborates with Workforce and Quality team to ensure staffing
Actively coaching team members to maximize performance
Maintains morale and work standards to ensure compliance with federal, state, local and company policies
Directly monitor the timeliness and quality of support provided by agents
Assertively seeks solutions at the root level of problems
Monitor and report program performance and results against Key Performance Indicators (KPIs) and global standards
Communicate all production and non-production standards, guidelines and information to the supervised staff
Ensure on-time delivery of performance reports and responses to inquiries from other functional areas
Support the development of plans to meet future resource needs
Work with Access Services Quality and Training team to establish training plans for the supervised staff
Conduct employee evaluations and coach employees on their individual development plans
Provide feedback to External Resource Management Organization (ERMO) point of contact on the performance of all EMR Contingent Worker team members
Prepare and present presentations to Senior Leadership summarizing service utilization, gaps, improvements and opportunities
Participate upon request in various meetings or communications with cross functional teams, Affordability Operations, (Field Reimbursement Manager (FRM) Regional calls, Strategic Field Communications, Patient Safety, Commercial Learning, Marketing, Compliance, etc) to represent Access Services.

Support the Brand Engagement Team in assessing and meeting the Therapeutic Area (TA) resource needs
Provide support as required to the Operations Director(s) to assist in the fulfillment of his/her responsibilities

Essential Requirements
Bachelor’s degree
Minimum 5 years of healthcare/healthcare reimbursement experience; high level of proficiency in reimbursement and access;
Must be able to support our flexible work arrangement: minimum 35% scheduled in-office hours
Benefit investigations, specialty and primary care pharmacy distribution
Commercial and Government payer reimbursement policies and procedures, regulatory and administrative rules
Expert knowledge of pharmacy medicines
Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
Experience with HIPAA policy, patient access data and analytics
Business travel, by air or car, may be required for internal and external business meetings up to 20%
Training experience
Must be able to support all hours of operations (Hours of operations are 8am-6pm ET)
Preferred Requirements
Master’s Degree
Expert knowledge of Managing Copay, foundation, and/or Patient financial Support Programs
Project Management experience
Expected Competencies:
Ability to hire, train, manage, coach and retain staff
Ability to drive projects and cases to completion, be self-directed, have excellent verbal and written communication skills
Analytical thinking, problem solving and decision making
Effective organizational management
Provide organization systems for designing and measuring work processes
Dedication to continuous improvement through empowerment and management by data and market research
Creates a climate in which people want to do their best
Can motivate many kinds of direct reports and team or project members
Expertise in using Word, Excel and PowerPoint
Can design practices, processes, and procedures which allow managing from a distance
Dedicated to providing organization or enterprise-wide common systems for designing and measuring work processes
Ability to multitask and manage multiple parallel projects
Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Access Services programs
Managing through ambiguity
Managing without authority
Presentation skills
AstraZeneca has taken critical steps to protecting colleagues, loved ones, and patients from COVID-19 and its variants.

COVID-19 vaccination is required for all US employees, and weekly PCR COVID-19 testing is required for those who are unvaccinated or have an approved accommodation.

Date Posted
19-Jan-2022 Closing Date
03-Feb-2022AstraZeneca embraces diversity and equality of opportunity.

We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.

We believe that the more inclusive we are, the better our work will be.

We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.

We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Summary
Location: US
– Gaithersburg
– MD; US
– Wilmington
– DE
Type: Fu