Outbound Supervisor, Fulfillment Services

Purpose: What business need does this position exist to fill? What accountabilities are associated with this role? ? Supervise the day to day activities/mechanisms in accordance to the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity ? Actively contribute to the development of Radial direct reports ? Manage seasonal associate workforce Responsibilities: What are the essential functions of the job: the things a person holding the job absolutely must be able to do? ? Execute on productivity and daily goals through execution to the Radial Operating Model ? Keep safe and clean work environment. Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT ? Responsible for associate level of safety, quality, and productivity performance ? Solve and respond to daily issues ? Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures ? Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities ? Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines ? Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution ? Implement specific objectives and performance measures for all shift personnel to maximize productivity ? Lead fulfillment special projects, as needed ? Accountable for achieving production objectives ? Monitor all production and personnel statistics and reporting in support of the department operation ? Reinforce policy and procedure compliance ? Participates in the Recruiting and Selection process ? Conducts performance reviews and implements corrective action as appropriate ? Implementing performance improvement plans and disciplinary actions ? Interacts with peers and related staff across all departments on the implementation of fulfillment strategies This job description represents an overview of the responsibilities for the above referenced position and is not intended to represent a comprehensive list of responsibilities; an employee should perform all duties as assigned by his/her supervisor. ? Solves/respond to production problems. ? Demonstrates continuous initiative and provide recommendations for improving processes. Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job? ? Ability to lead people ? Technical savvy (working with WMS, RF devices) ? Demonstrated problem solving, analytical and logistics skills ? Demonstrated leadership and interpersonal skills ? Professional verbal and written communication skills Work Experience and/or Education: What are the minimum education and/or experience requirements necessary to perform this job? ? Bachelor’s degree preferred or related industry experience required ? Experience in productivity improvement required ? Ability to maintain a positive attitude while multi-tasking, managing, coaching and mentoring teams to be successful and work efficiently in a fast-paced environment ? Strong process improvement skills (ability to develop and implement processes) ? Good computer skills and knowledge of WMS is desired