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Ops Manager – Station

FedEx Ground

Upper Management

This is a Contract position in Rensselaer, NY posted July 9, 2021.

Auto req ID: 289096BR
Position Type: Part time
Employee Type: Non-Exempt
Job Summary

FedEx Ground (FXG) is looking for a frontline manager. This Operations Manager role is crucial to FedEx and our commitment to serving as the engine of today’s e-commerce economy with our on-time delivery of millions of packages each day.

The best fit for this role is someone with the same drive for excellence, continuous improvement, and safety that FedEx strives to achieve each day. This person should have a strong ability to lead others and share our values of embracing a diverse, inclusive, and engaged workforce. More than 40% of our leaders at FedEx Ground started their FedEx careers on the front line. Come join a company with a passion for employee development and a future that is moving our economy forward.

What makes you a good fit for this role?

  • A background in leadership, mentoring and/or coaching
  • Excellent verbal and written communication skills
  • Experience and understanding of warehouse, sortation, transportation, or order fulfillment environments
  • Experience performing basic computer functions

    What you will do in this role (day-to-day):

  • Embrace safety as a precondition for all that we do
  • Lead and coach a team of Package Handlers
  • Manage specific day-to-day operations within the facility
  • Make your team feel valued and welcome through employee engagement
  • Exhibit professionalism when leading and coaching a diverse team

    Unique Job Elements

  • Work a flexible schedule, including weekends, holidays, and during inclement weather
  • A work environment that is not temperature controlled
  • Work in a building with strict security requirements
  • Contribute to a fast-paced team with constant package volume that must be safely handled throughout the building Essential Functions

    Additional Linehaul essential functions:

    • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
    • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
    • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
    • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
    • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Compiles data and provides various regular and adhoc reports to management for review and determination
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
  • Reviews, researches and/or enters data in various systems to support respective functional area
  • Compiles data and provides various regular and adhoc reports to management for review and determination
  • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

    • Additional Quality Assurance/Loss Prevention essential functions:

    • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
    • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
    • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
    • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
    • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

    Test responsibility More responsibility – Testing

  • Must maintain confidentiality and perform all duties in accordance with company policies and procedures
  • Participate in special projects, to include job fairs and HR Assessments, etc.
  • Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging touMinimum Education Minimum Experience Required Skills, Abilities and / or Licensure
  • Ability to inspire a shared vision and empower and motivate a team
  • Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
  • Proven ability to apply sound business judgment to establish and accomplish goals
  • Verbal and written communication skills necessary to communicate with various audience levels and group sizes
  • Ability to effectively provide employees instruction on process and practice
  • Ability to read, interpret and draw conclusions from numerical data and written information
  • Software skills, including use of Microsoft Office software and web-based applications
  • Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
  • Ability to mentor, coach and act as a knowledge resource to other employees.

    Other Job Description Information

    This FedEx Ground Opportunity is for a Part Time OPs Manager position. This will be a Sunday – Thursday 16:30 – 22:30.

    ***If an Ops Manager is chosen this could lead to a FT OPs Manager position.

    Thank-You for your interest in employment Opportunities with FedEx Ground!!

    % of Travel for the Position: 0-25%
    Address: 253 Troy Road
    City: Rensselaer
    State: New York
    Zip Code: 12144
    Domicile Location: FXG-US/USA/P122/Albany – Colocation
    EEO Statement

    FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

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