Operations Manager (E-Commerce/Direct Response)

Chargeback & FraudThe Most Rewarding Career You’ll Likely Ever Have.

Imagine… How great would it be if you could find a place where:.

You love the work you do and you are paid to learn and grow.

The work you do is dramatically improving the lives of people all over the world.

You earn an above average salary and are paid for results and not “time worked”.

Your part of an “All-Star” team and work with interesting, fun and talented people.

No corporate BS and you never have to worry about being “laid off” (only fired
– rarely happens here as slackers seldom find their way in).

Well, that’s what it’s like to work here..

So, if you are a talented, driven and someone who makes things happen and the above list interests you, we’d like to hear from you..

ABOUT US….

The Healthy Back Institute is a fast growing publishing and consumer products company and we help people to live without pain..

We are not a “start up”.

We’ve been in business for over 17 years and have nearly a million customers in over 120 countries around the world.

We are stable, profitable and there are no outside investors..

Operations Manager (E-Commerce/Direct Response).

The Healthy Back Institute is a high-growth, fast-paced, E-Commerce platform created to help people worldwide live life pain-free, naturally.

We are on a mission to change the way people think about health.

Over the years, we have helped millions of people who suffer from back and joint pain..

Everything that happens at the Healthy Back Institute is rooted in our core values:.

Helping People, Trust, Service, Family, and Being Great!.

These values are the foundation of how we serve our customers and how we treat each other..

We are seeking a highly talented Operations Leader to join our team!.

The Role: Reporting to the COO (to be hired), the Operations Leader will support operations across the business.

This role will liaise and collaborate with internal and external stakeholders across the company, working closely with eCommerce, Marketing, Customer Acquisition, Sales, Customer Service & Experience, IT, People, and Finance.

You will ensure the company is on track with its Operational Roadmap, creating operational efficiencies to support our year-over-year growth.

The Ops Leaders will also own the day-to-day management externally, partnering with Vendors and 3PL partners to ensure that all service expectations are met..

The Team: The Operations Team works collaboratively to run the business, solving the daily operational issues that arise with Order Management, Inventory, Fulfillment, and Logistics to support the organization in scaling for growth through effective process and systems automation..

The Operations Leader will oversee the following functions for which you will be responsible for overall achievement..

Operations Procedures & Processes.

Order & Product Management.

Vendor and Logistics Management.

You will Excel in the role if you:.

Thrive in chaos, not afraid of a bit of ambiguity in your professional world..

Change management expert with vision… constantly looking for ways to set us apart from the competition, with demonstrated experience designing, implementing, and optimizing new initiatives, spotting new and innovative ways to achieve optimum company-wide success..

Continuous improvement mindset ensuring all company processes are documented (SOP’s), executed, shared appropriately, maintained, communicated effectively, and optimized..

Build trust quickly & lead by influence…creating sustainable business impact through cross-functional partnership, as well as end-to-end ownership..

Exceptional written, verbal, and in-person communication skills demonstrating clarity of thought, achieving leadership support influencing cross-functional stakeholders..

Believe in and prioritize the team’s collective success jumping in to help, mentor, and coach your fellow team members..

Computer Savvy knowing your way around Excel or Google Sheets, Wrike, CRM’s,.

Action-oriented and can think on your feet with one foot in the present while also thinking about the consequences in the future..

How you’ll make an impact:.

Manage the Fulfillment/Supply Chain team of our direct response D2C business, defining, prioritizing, and driving high-impact cross-functional strategic initiatives that influence the overall direction for the site..

Partner with internal teams (Marketing and Technology) to assist in product development project management, including purchase order and inventory management, quality control, supplier sourcing, cost analysis, product updates, and internal education to customer-facing roles..

Responsible for the internal department communication flow, including all-hands meeting support, company policy, planning, expectations, owning results of monthly status updates, quarterly planning & review documentation, and annual plan audit..

Create and maintain successful vendor relationships coordinating with 3rd party vendors to align project requirements, resource dependencies, and timelines while maintaining current & compliant policies and tracking for contracts, invoices, orders, forms, and paperwork..

Responsible for company-wide system administration, organization, optimization, and administration that meet the needs of the business, including maintaining current information, audit and billing and invoice approval, usage accounts, set-ups, and troubleshooting,.

Understand how customers shop online… Understanding the customer journey and internal workflow processes to support optimization and facilitate effective metric identification across the business..

Partnering with Data Analytics & Product teams to build out robust reporting and KPIs to monitor initiatives and overall site health, identify opportunities for automation, help manage the product roadmap and tooling needs..

Use data to drive decisions in a business environment to analyze issues and recommend solutions..

Qualifications:.

3+ years in Operations Leadership role with prior experience in Supply Chain, Order Management, and/or Logistics..

Related Industry Experience In Direct Response and Digital Marketing, ECommerce, Health/Wellness, or related fields..

Experience supporting remote teams, preferably in a fast-growth environment..

Bachelor of Business Administration or Master of Business Administration (MBA) or relevant experience preferred..

PMP or previous Project Management Experience, Lean, Six Sigma, Agile SCRUM is a plus!.

You are already in the United States.

We don’t really care where, with the ability to excel in a 100% remote organization..

Willingness to engage in a thorough hiring and interview process.

We believe that work is just better when you partner with people who believe in the same values as you.

Hiring is a two-way street that allows us to answer the questions: are you aligned with us AND are we aligned with you so that we can do amazing things together!.

Why You’ll Love It Here:.

The People.

You will be interacting with some of the most talented, supportive, smart, and kind people, leaders, and teams – people with whom you can be proud to work..

The Mission.

At HBI, we focus relentlessly on helping people live pain-free lives.

It feels good to serve others – and HBI is the leader in helping people live their lives pain-free..

The Values.

The opportunity to make a difference with teammates who believe in our core values of
– Helping People, Trust, Service, Family, and Being Great!.

The Benefits:.

A healthy work/life balance and flexible schedule.

Remote/virtual work from home position.

Medical, dental, vision insurance (full time only).

401K Retirement Plan.

Life and disability insurance.

Flexible PTO (full time only).

Paid travel.

Paid continuing education.

Performance-based bonuses.

Discount on HBI products.

Please get to know us!.

I encourage you to click on the links below and get to know us better!.

Check out our reviews onGlassdoor to learn more about our culture!.

Please Note: Before applying for the role, know that we take hiring very seriously.

Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations.

Although we cannot follow up with each candidate, we do our best to run a thorough process for candidates we identify as a potential fit..

Close:.

HBI is an equal opportunity employer.

All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law..

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In which area do you have hands-on experience leading Operations?

Please check all that apply.*Direct ResponseE-CommerceDigital MarketingNatural Products/Nutraceuticals/Supplements.

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Do you have previous experience leading remote teams or working in a remote environment?*.

What is the largest and smallest size organization where you have lead the operations function?

What was the # of employees, annual revenue?*.

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I consent to be contacted over SMS/Text for this job.A unique team-centered culturePurchasing, Inventory & Fulfillment Management