Music Repair Shop Manager

The purpose of this job is to oversee all day-to-day operations of the repair shop (including any repair techs on staff), helping to sell and promote repair service to our customer and be a support system to our stores, road reps and customers.

Essential Functions (not all-inclusive):

• Supervise and help with all estimation of repairs for customers
• Provide quality control of finished repairs
• Help with education of the most efficient repair methods and techniques to the staff
• Handle all administrative duties: production sheets, repair tickets, answering the phone, dealing with customers, reps, and retail staff, ordering parts, maintain accurate inventory.
• Provide in-school, onsite repair estimates to band directors for bulk and summer repairs
• Travel with the Ed Reps to key accounts to build and maintain a good relationship with band directors and handle any problems or questions they have.
• Provide repair clinics to directors and music education majors to help train them in minor repairs
• Maintenance of major shop tools and facilities to ensure a good working environment for your staff and personnel.
• Ensure repair turn-around time is working in the most efficient manner
• Work in customer owned instruments as well as rental fleet in an efficient & timely manner.

  Ensuring each instrument is repaired according to established quality guidelines.

• Additional duties as assigned.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound.

We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument.

We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O’Brien.

When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies.

Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers –
– a decision that remains intact to this day.

Since the 1990’s, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers.

In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States.

Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.