Manager User Experience (UX) & Interactive Experience

MANAGER USER EXPERIENCE (UX) & INTERACTIVE EXPERIENCE

WHAT IS THE OPPORTUNITY?

CNB Digital Experience Design group is seeking a Design System Product Manager who will define and lead the strategy vision for our CNB Digital Design and Experience Innovation System, acting as the primary evangelist and facilitator for the Design System Product across the CNB organization.

You will play a key role in a larger leadership team, fostering positive, transparent, and effective collaboration among our UX Designers, Front-end Engineers, UX Researchers, and Product Owners, and Developers as we innovate this Design System and ensure its successful execution across CNB channels. 

Reporting to the SVP, Head of User-Centered Design, you will lead the future of the experience-layer innovation across multiple user journeys and digital channels.

You will bring leadership that reflects your empathy for internal and external users alike – not only CNB customers who expect a holistic, seamless banking experience but also UX and development teams who will build, maintain, and use the Design System to support that experience.

You will leverage the User-Centered methodology to lead component design and implementation as well as define our organization’s vision of harmonious, empathetic experiences for internal and external stakeholders.

You will also contribute to the evolution of standards, frameworks, operations, and partnerships to increase collaboration and alignment among cross-functional teams.

Marketing Product and Digital Division
As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business.

The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.

WHAT WILL YOU DO?

• Lead the overall vision and strategy for building, executing, and iterating upon our Design System, the “single source of truth” for our UX Web and Native client experiences
• Increase the speed and consistency of new experience prototypes and their release to market
• Develop OKRs and KPIs for the Design System Product and report outcomes to senior leadership
• Enable UX designers and developers to create and organize all Design System resources, including source files, developer implementation tools, and more
• Foster collaboration between UX and development teams to co-create components of our CNB Design System
• Be a champion of Accessibility and Inclusive Design across the organization and
• Incorporate feedback to incrementally improve the usability of the Design System to support UX and development best practices
• Facilitate meetings among UX designers, developers, and business stakeholders for cross-functional input, feedback, and implementation
• Create, manage, and advocate for Design System project roadmaps, communicating status updates to stakeholders and delivering value iteratively
• Facilitate Design Thinking sessions to foster a culture of collaboration and inclusion
• Stay current on contemporary design systems and incorporate trends, findings, and best practices into CNB’s Design System

WHAT DO YOU NEED TO SUCCEED

Must-Have*

• Bachelor’s Degree or BSE in related field preferred
• A minimum of six (6) years as a user experience manager, interaction designer, or information architect.

  Direct experience with e-commerce, online classifieds, online data-reporting or large-scale web application development initiatives is an attractive plus for this position.

• Minimum of six (6) years experience interacting with Creative and Application Development Teams.
• Minimum of six (6) years experience in working with three or more concurrent projects

Skills and Knowledge

• A strong sense of empathy and emphasis on the value of interpersonal relationships
• In depth experience in software engineering, UX and Interaction design
• A track record of success in leading Design System development and implementation
• Ability to “speak the language” of UX Designers and Developers, synthesizing the needs of cross-functional teams into measurable, deliverable action items
• Independent, strategic thinker and subject matter expert who can help build processes and act as an advisor to teams
• Experience with development repositories, platforms, and front-end frameworks (e.g., Bootstrap, Vue, GitHub)
• Proficiency with digital platforms and applications (e.g., Figma, Mural, Confluence, Jira)
• Experience in UX design or software engineering for Finance desired (but not required)

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal.

Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish.

City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.

City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.