Manager, Revenue Operations

San Jose, California, United States of America

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Job Description Summary:

PayPal is seeking a data-driven, and hard-working revenue operations analyst to join the Revenue Operations & Enablement organization, supporting the Global Professional Services (GPS) organization.

The Global Professional Services organization is composed of 650+ teammates helping design, integrate, and service elegant payment solutions for merchants including PayPal’s newest products like Credit Buy Now Pay Later, In-Store payments, Risk Prevention tools, and PayPal Shopping.

The Revenue Operations & Enablement team is focused on optimizing internal operations, improving client acquisition, empowering client delight & establishing a company culture focused on driving revenue.

We aim to make our partner organizations more effective and efficient by simplifying and continuously improving our end-to-end sales and revenue generation processes, driving performance through adoption of best practices, and becoming trusted business partners to our leaders.

The person who fills this role will collaborate with GPS leadership and other partner organizations (Product, Analytics, Data Sciences, Technology) to deliver insights and structure programs/projects that help make our teammates more efficient and enable our customers to go live quicker.

You will thrive in this role if you are highly analytical with the ability to juggle multiple projects and prioritize with little to no guidance.

Job Description:

Responsibilities (include, but not limited to):

• Be the program l ead for strategic & complex projects that help drive efficiency and effectiveness , particularly end-to-end cycle time improvements

• Communicate to leadership on a regular basis the pursued strategy, overall status, and any risks of the program

• Bring analytics & insights to the team that help influence business behaviors and decisions

• Optimize usage , accuracy and effectiveness of business tools ( incl.

  CRM ) used by our teammates

• Quickly learn, understand and clearly document current processes, interactions & dependencies

• Work with applicable teams to design streamlined & automated processes

• Manage various stakeholders across the organization & become a trusted partner to senior leaders

• Over time, o wn support for a segment of the business & assist the leader(s) in strategy, deal acceleration, operational effectiveness & other day to day support

• Uncover areas within the business to drive performance improvements that unlock productivity & accelerate revenue

• Design, create & enable best practices to the field and monitor them for adoption & effectiveness

• Work closely with Sales, CSM and other cross functional partners essential in the customer onboarding & go-live processes

Candidate profile:

• Critical thinker who can quickly diagnose problems with hypotheses & quantify impact

• Data driven & experience working cross functionally

• Able to present to & comfortable around multiple levels of leaders

• Has a strong sense of accountability & drive

• Eager to continuously learn (personally & from the job)

• Self-starter who enjoys working in a dynamic, collaborative and high growth environment

• Ability to influence a variety of leaders across different organizations

• Strong program and project management expertise

Education & Experience:

• Bachelor Degree in business , mathematics, statistics or related field, MBA or masters degree preferred

• 10 + years of experience leading transformational projects or experience in sales operations, revenue operations, analytics, process, or a similar role (business operations, finance, etc )

• Experience in e-commerce, fintech, consulting, sales or professional services preferred

• Experience using technology & automation to solve problems

• Experience working in a start-up, all hands on deck culture

• Working knowledge of Salesforce & products, Tableau, Microsoft Office mandatory

• Technical knowledge in SQL, SOQL or JSON a bonus

• Experience in leading enterprise-wide process improvements using Lean Six Sigma techniques is a huge plus

Subsidiary:

PayPal

Travel Percent:

0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .

At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other.

We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution.

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