Manager, Program Coordination Team – Allentown, PA – Remote

Job Title: Manager Program Coordination Group/Division: Clinical Trial DivisionJob Track: ManagementPosition Location: Allentown
– RemotePosition Summary: The Manager has leadership responsibilities and is accountable for the actions of the Program Support Specialists of the Global Strategic Alliance team at CTD.

They work closely with the support coordinator team to ensure timely delivery of all tasks needed in support of the team and internal and external clients.

They establish and implement appropriate processes to support productivity enhancements.

The team leader will continuously partner with the Global Program Directors to evolve the support needed, task adjustments when necessary and to ensure that client expectations are being met and the business is delivering consistently across clients and CTD facilities.Responsibilities:Develops, mentors and performs annual reviews for Program Coordination Specialists.Develops Performance Improvement Plans when necessary.Establishes Goals for direct reports in accordance with company initiatives and vision.Manages the portfolio of internal projects/tasks handled by the Strategic Alliance Management team in support of our clients and is responsible for the accurate and consistent execution of said projects/tasks.Provides support for customer issues related to these projects/tasks when they are escalated for timely resolution.Identifies, develops and implements process improvements to improve overall efficiency and productivity of the Strategic Alliance Management team.Handles all personnel issues, timecard maintenance, PMDs and job descriptions as required for Program CoordinatorsParticipates in sales and marketing activities such as customer and/or study kickoffs, teleconferences, customer visits, audits, with the Global Program Directors and other FCS personnel.Initiates the involvement of appropriate departments and maintains continuous communication with those departments.Provides training, including system training and SOP training on regular basis.Applies Good Manufacturing Principles in all areas of responsibility.Demonstrates and promotes the company vision.Minimum Qualifications:Requires in depth understanding of clinical trials and other business services.Requires understanding and competent use of SOPs required by company Quality standards.Requires good knowledge of company functions globally and a deep understanding of the relationships and processes integration among departments within the business.Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.Requires strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.Requires strong customer management skills; proactively anticipates, understands, and responds to the needs of internal and external clients to meet or exceed their expectations.Requires experience with both detail execution and strategic orientation.Education/ Experience:Requires accredited college, university or recognized professional degree, preferably in a health related field.Requires 5-7 years experience supporting project management teams.Requires 2 years management experience.Requires strong interpersonal and communication skills to include excellent relationship building.Requires proven experience working with direct management of teams.Requires proven experience with customers in a dynamic environment.Preferred Qualifications:Prefer Certification in Project Management or Practical Process Improvement by a recognized institution.This position has not been approved for relocation.Job SummaryJob number: 151781BRDate posted : 2021-03-16Profession: OperationsEmployment type: Full-Time